Subject: Tech Support Candidate - Ouattara Djakaridja
From: Ouattara Djakaridja <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 18 Jul 2020 08:18:58 -0400

| | Tech Support Test

Name | Ouattara Djakaridja
E-mail | [email-masked]
Phone Number | (+91) 9642529348
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Pune

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | krill technologies | Sr.Business Development Executive / Lead Generation- French Expert | current working | 40 000/-
Previous Employer 1 | excelsior research | Lead Generation Executive | May 2020 | 30 000/-
Previous Employer 2 | Songhai Advisory | Member of Consulting Staf | Sep 2019 | 20 000/-

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the web address
If you see the message "ERR_NAME_NOT_RESOLVED" or "ERR_CONNECTION_REFUSED" in your browser window, try these steps:

Check the web address (URL) in the address bar to make sure you're going to the right webpage.
If you are, try to open the same webpage on another computer connected to the same network.
If you can't see the webpage on any computer, check if you're connected to the Internet. If you are, the webpage might be down.
Delete your cookies
Cookies are files created by websites you've visited to store browsing information, such as your profile or preferences for the website. Sometimes, a broken cookie file can cause errors. To delete your cookies:

On your computer, open Chrome Chrome.
At the top right, select More Organize and then Settings.
At the bottom, select Advanced.
In the "Privacy and security" section, select Clear browsing data.
Select a time range and then Cookies and other site data and then Clear data.
Change your proxy settings
If the browser takes a long time to load a webpage or search, it might be using a web proxy. If you see the message "Resolving proxy" or "ERR_PROXY_CONNECTION_FAILED" in your browser window, you can change your proxy settings.

At the bottom right, select the time.
Select Settings Settings.
In the "Network" section, select the network you're using.
Select the network name again.
Select Proxy.
Change your proxy settings.

What according to you is difference between Bluetooth and Wifi? | The main difference is that Bluetooth is primarily used to connect devices without using cables, while Wi-Fi provides high-speed access to the internet. Bluetooth is a wireless technology standard that is used to exchange data over short distances (less than 30 feet), usually between personal mobile devices.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Conceptually, the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal! This is a very important distinction – and one that many services providers do not always “get”.

What according to you makes you a good candidate for customer service or technical support job?

I think I am the best candidate for this position thanks to my mastery of customer relations. Indeed, I have experience in customer management and I adapt to all situations. I am passionate about success and I go beyond my limits to achieve my goals. Thanks to my sociable character, I am able to work in a team and communicate with my collaborators. I think that by coming together, the goals become more easily achievable. In everything I do, I strive to move the company forward and I believe my professional experience is commensurate with the position to be filled.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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