Subject: Tech Support Candidate - Djo Bokeka
From: Djo Bokeka <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 18 Jul 2020 08:12:41 -0400

| | Tech Support Test

Name | Djo Bokeka
E-mail | [email-masked]
Phone Number | (0091) 9821923609
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | vasant kunj/Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | NA | NA
Previous Employer 1 | Sabertech | French & English customer service executive | Marcch 2020 | 55000
Previous Employer 2 | Sabertech | French & English customer service executive | Marcch 2020 | 55000

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will verify the website link. I will verify that my computer is well connected to the internet. I will try to open it on the current browser. if I am still getting an error, I will verify my current browser setting, if I am still getting the error, I will try to open it from a different browser, and also I will check the browser setting. If I am still getting an error, I will restart the computer and try it again.
What according to you is difference between Bluetooth and Wifi? | Wifi is helping the device such as: phone, laptop, etc to get access to the internet via the router by distance.  Bluetooth helps any device to be connected to each other via distance. for example. A Bluetooth speaker can be connected via distance with a laptop. The Bluetooth does not require internet access to get paired to another device.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A good customer once satisfied with the service, he comes back to you for a new order or a new service, but he does not have time to advertise your services to others.
A great customer is like a partner, they love your products and services, they push their loved ones to trust your services, and they are also loyal to your services. If he/she notices a problem in your services, he contacts you and he may even provide you some suggestions as a solution that you did not even expect for or thinking about. He leaves a positive comment or feedback on your website to allow others to trust you.

What according to you makes you a good candidate for customer service or technical support job?

I don't make false promises to the customer.
I keep my cool and my kindness in front of any type of client.
I sympathize and empathize with the client.
I make him/ her feel that he has the right to trust us.
I do probing in order to understand the queries.
I know to apologize to the customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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