Subject: Tech Support Candidate - Amel Hauryan Nathanael SIMBA
From: Amel Hauryan Nathanael SIMBA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 18 Jul 2020 04:56:58 -0400

| | Tech Support Test

Name | Amel Hauryan Nathanael SIMBA
E-mail | [email-masked]
Phone Number | (+91) 9971324680
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | NEW DELHI

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Cherry E-Commerce | French Expert | November 2019 | 37000
Previous Employer 2 | Owners Network Pvt Ltd | French Expert | October 2018 | 40000

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly, I cannot use the troubleshoot option because, I do not know the error. A website can face differents errors before reaching the ndtv home page. So I have to recognize what type of error I am dealing with, then I can take action accordingly.

What according to you is difference between Bluetooth and Wifi?

Bluetooth, developed in the late 1990s, is a technology designed to enable short-range wireless communication between electronic devices, such as between a laptop and a smartphone or between a computer and a television. Bluetooth works by using radio frequencies, rather than the infrared spectrum used by traditional remote controls. As a result, Bluetooth eliminates the need not only for a wire connection but also for maintaining a clear line of sight to communicate between devices.

Wi-Fi is similar to Bluetooth in that it also uses radio waves for high-speed data transfer over short distances without the need for a wire connection. Wi-Fi works by breaking a signal into pieces and transmitting those fragments over multiple radio frequencies. This technique enables the signal to be transmitted at a lower power per frequency and also allows multiple devices to use the same Wi-Fi transmitter. Initially developed in the 1990s, Wi-Fi has undergone several standardization processes, approved by the Institute of Electrical and Electronics Engineers (IEEE), to allow for greater bandwidth in data transfer.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is a service that every business can provide to its customers. They listen to customers patiently but don't necessarily act to improve customer satisfaction rates. I think that's the difference between good customer service and great customer service. Excellent companies provide customer service by listening to their customers' requests and acting to meet them as much as possible.
What according to you makes you a good candidate for customer service or technical support job? | I like to take responsibility for my actions and I am not afraid to take on new challenges. I adapt according to the team. I have the ability to communicate effectively with others. I have the ability to recognize problems, to distil and define relevant problems, to identify and propose effective solutions. I have the creativity and the intelligence to make good decisions.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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