Subject: Re: LSM Joining Case Test - Vivek Kakria
From: Vivek Kakria <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 17 Jul 2020 21:49:39 -0400

| | LSM Joining Case Test

Name | Vivek Kakria
E-mail | [email-masked]
Phone Number | (+91) 9711113536
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I have selected Blurb 4 as it relates to the question asked by the customer. It solves all the issues and queries that the customer holds in regards to the tickets for the event. However it has the information that the customer may look for but would like to add on to the subject by requesting for the hotel details in person with the customer. Track the order by myself if possible in order to personalize the service to retain the trust and loyalty of the customer for Viagogo brand.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The difference that I see in providing good and great customer service is that there are many more competitors in the market that may provide "good" service. The difference comes when you provide a "great" service which sets you apart from all your competition. This will not only build a goodwill in the market but will retain your customers.

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