Subject: Re: LSM Joining Case Test - Samridhi Kapoor
From: Samridhi Kapoor <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 17 Jul 2020 13:09:50 -0400

| | LSM Joining Case Test

Name | Samridhi Kapoor
E-mail | [email-masked]
Phone Number | (91) 9910441175
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

The customer wanted to check if the tickets can be delivered at the hotel. Only in this blurb it is mentioned that the tickets can be delivered at the hotel and also how to change the delivery address.
The closure line is missing and signature.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

I will explain this with an example:-

You go to McDonald and ask for a burger, however there is a delay. The guy at the counter comes delivers and apologizes for the same. This is good customer service.

You go to McDonald and ask for burger, however there is a delay.. The guy at the counter delivers it to you, apologizes and also gives you a ice cream complimentary. This is great customer service.

Always going an extra mile for the customer.

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