Subject: New Reply Received - Virtual App Support - Les Mills
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Fri, 17 Jul 2020 16:24:30 +0000 (UTC)

Hi Pritish Nandi,  The customer has responded to the ticket.  Virtual App Support - Les Mills  Ticket comment <div>Thank you so much!!! That fixed it!!!<br><br>
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<div dir="ltr">Sent from my iPhone</div>
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<div>On Jul 17, 2020, at 10:31 AM, Les Mills International &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Erik,</div>
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<div dir="ltr">Thank you for your quick reply.</div>
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<div dir="ltr">Please follow the steps below to resolve this issue with your Virtual App:<br>
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<div dir="ltr"><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000195633-i-m-experiencing-app-issues-what-are-my-initial-troubleshooting-steps-" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000195633-i-m-experiencing-app-issues-what-are-my-initial-troubleshooting-steps-</a></div>
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<div dir="ltr">​Please let us know how it goes.<br>
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<div dir="ltr">​Kind regards,<br>Olesia<br>Customer services<br>Les Mills Virtual App<br>
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<br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3742" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3742</a>
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              On
              Sat, 18 Jul at  2:54 AM
              <span class="separator">,  Erik Smith &lt;[email-masked]&gt;  wrote:
              <div>Yes I can</div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjk1MjQyODIsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.1WZYQW9uaCXg7LIWm5Mkbdh_c8-LMapWcRD5VZgJxxQ"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjk1MjQyODMsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.8Ne28UoHtOhlJ0e8LYqS69GdvYy15ZEF_vE4uhFFbbE"><br><br><div dir="ltr">Sent from my iPhone</div>
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<div>On Jul 17, 2020, at 5:46 AM, Les Mills International &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Erik,</div>
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<div dir="ltr">Thank you for reaching out to support.</div>
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<div dir="ltr">Could you please give us more details about what problem you are facing while downloading content. If you see an error message on the screen, please take a screenshot and share it with us.</div>
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<div dir="ltr">We are looking forward to hearing from you.</div>
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<div dir="ltr">Kind regards,<br>Olesia<br>Customer services<br>Les Mills Virtual App<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3742" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3742</a>
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              On
              Fri, 17 Jul at 10:52 PM
              <span class="separator">,  Erik Smith &lt;[email-masked]&gt;  wrote:
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<h2>Submitted data</h2>
    <div>
        The following data was submitted.
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    <div class="data-container">
        <table class="table">
<thead>
                <tr>
<th>Field name</th>
                    <th>Submitted data</th>
</tr>
            </thead>
            <tbody>
<tr>
<th>Email address</th>
                            <td dir="ltr">[email-masked]</td>
</tr>
                        <tr>
<th>your name</th>
                            <td>AMP Fitness</td>
</tr>
                            <tr>
<th>country</th>
                                <td>United States</td>
</tr>
                            <tr>
<th>state</th>
                                <td>AR</td>
</tr>
                            <tr>
<th>zipPostal</th>
                                <td>71832</td>
</tr>
                        <tr>
<th>Text box</th>
                            <td>virtual studio classes</td>
</tr>
                        <tr>
<th>Question</th>
                            <td>I need content download support</td>
</tr>
                        <tr>
<th>Customer</th>
                            <td>Yes</td>
</tr>
                        <tr>
<th>Username</th>
                            <td><br></td>
</tr>
                        <tr>
<th>Phone</th>
                            <td>8705844267/ 870-279-1838</td>
</tr>
                        <tr>
<th>Comments</th>
                            <td><br></td>
</tr>
                        <tr>
<th>utm_source</th>
                            <td><br></td>
</tr>
                        <tr>
<th>utm_campaign</th>
                            <td><br></td>
</tr>
                        <tr>
<th>utm_medium</th>
                            <td><br></td>
</tr>
                        <tr>
<th>utm_code</th>
                            <td><br></td>
</tr>
                        <tr>
<th>Last_Name</th>
                            <td><br></td>
</tr>
</tbody>
</table>
    </div>

<img src="https://u6876362.ct.sendgrid.net/wf/open?upn=r3XecG9Oeir8G6iSrKDq5JRPkH0CFsrEeuRlqoo76keFr743w5lz-2FzxUzmsWhHIYhNLYEZx1G5r6-2FsCZPnGSkbxigt5fgnMVaZ44eorrA3xkxjxOEu6xdylPCMTCLuzeM2vbJTfkNxaMYzFtFwUFvIkkOeJOQYWyP3NcOCIkww1xyBownvoPkRzDymUnho2zBLFYw3u1rs1C-2BPl4typF6YC6lHNNyKQIZ4p-2BUSDQoNd7jFcqTuBH0W0BYDgfn5Js" alt="" style="height:1px !important;width:1px !important;border-width:0 !important;margin-top:0 !important;margin-bottom:0 !important;margin-right:0 !important;margin-left:0 !important;padding-top:0 !important;padding-bottom:0 !important;padding-right:0 !important;padding-left:0 !important" width="1" height="1">
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