Subject: Tech Support Candidate - JEAN FABRICE ULRICH KOUASSI
From: JEAN FABRICE ULRICH KOUASSI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 17 Jul 2020 07:19:18 -0400

| | Tech Support Test

Name | JEAN FABRICE ULRICH KOUASSI
E-mail | [email-masked]
Phone Number | (91) 7406461556
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | HYDERABAB

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | RANDSTAD INDIA LIMITED | FRENCH TRANSLATOR | 29/02/2020 | 54000
Previous Employer 1 | ECPL EXPERT CALLERS | FRENCH CUSTOMER SERVICE | 21/12/2018 | 45000
Previous Employer 2 | ORANGE CI IVORY COAST | NETWORK ADMINISTRATOR | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | FIRST, I WILL CHECK IF MY COMPUTER IS WELL CONNECTED TO MY INTERNET NETWORK, THEN I WILL CHECK IF I RECEIVE THE SIGNALS CORRECTLY, FINALLY I WILL CLEAR THE COOKIES FROM MY BROWSER, THEN I WILL RESTART MY BROWSER.

What according to you is difference between Bluetooth and Wifi?

ACCORDING TO ME THE DIFFERENCE BETWEEN BLUETHOOTH AND WIFI IS THAT:

WIFI: ADVANTAGE TO THE SCOPE, RATE AND DATA SECURITY, IT IS GENERALLY USED FOR WIRELESS INTERNET NETWORKS.

BLUETOOTH: A LIMITED RANGE, IDEAL FOR CONNECTED OBJECTS, IT IS GENERALLY USED FOR SHARING AND TRANSFER OF DATA BETWEEN TWO CONNECTED DEVICES.

IN CERTAIN EXCEPTIONS SUCH AS SMARPHONES WITH IOS OPERATING SYSTEM, FOR INTERNET SHARING (WIFI HOTSPOT) THE USER MUST HAVE THE OPTIONS ENABLED FOR EASY SHARING.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

I THINK GOOD SERVICE IS WHEN THE CUSTOMER GETS SATISFACTION IN A NORMAL WAY.

EXCELLENT SERVICE IS WHEN THE CUSTOMER IS REALLY AMAZED BY THE PROACTIVE SERVICE OF THE AGENT, WHICH MOTIVATES THEM TO GIVE PERFECT FEEDBACK AND WANTS EVERY PROBLEM BY ONLY WITH THIS AGENT, IT IS TO GET TOTAL TRUST FROM THIS CUSTOMER.

What according to you makes you a good candidate for customer service or technical support job?

I HAVE A VERY GOOD COMMUNICATION AND AN OPEN, VERY WELCOMING MIND.
PROVIDE PERFECT EXPERIENCE IN CUSTOMER SERVICE.
I COULD GIVE PERFECT RESULTS IN THE FIRST WEEKS OF WORK.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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