Subject: Tech Support Candidate - jordan hoekele
From: jordan hoekele <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 17 Jul 2020 05:56:40 -0400

| | Tech Support Test

Name | jordan hoekele
E-mail | [email-masked]
Phone Number | (+91) 8929885941
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Freelancer | | |
Previous Employer 1 | mayflower language services | french language associate | 16/04/2019 | 45000
Previous Employer 2 | crystal travel | customer and sale executive | 05/06/2017 | 33000

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | well, i will first make sure my computer works properly basically by checking the internet or maybe if it is an error that occur on a particular browser and if the problem persist i would mind restarting everything and
What according to you is difference between Bluetooth and Wifi? | bleutooth can be described as a way to connect two devices in order to exchange datas without a cable and wifi can be describe as  a device(router) that can provide internet without a cable to many differents devices
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | the ability for both of them to deal with different aspect of the custom services to clients, and this can turn out to be a responsibility of employees or maybe experiences , time that takes to assist and solve differents queries from clients, and more importantly how they cope for futur situation and satisfaction of their clients
What according to you makes you a good candidate for customer service or technical support job? | the ability to adapt and solving problems under differents situation, the ability to always learn and be able to improve whats already gained as experiences and i make sure i embrasse and cherished values and principles of the company
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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