Subject: Tech Support Candidate - kokora Ange Laurel
From: kokora Ange Laurel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 17 Jul 2020 05:23:33 -0400

| | Tech Support Test

Name | kokora Ange Laurel
E-mail | [email-masked]
Phone Number | (411048) 9052921159
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Pune

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | cherry e-commerce | French expert | November | 37000
Previous Employer 2 | Na | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

it may be the network issue

step 1 : i will check if my computer is connected to the rooter if not

step 2 : i will check if cable are correctly connected

step 3: i will reset the router

step 4: finally i will reload the website it should be working

step 5: if it is not working i will call my internet service provider

What according to you is difference between Bluetooth and Wifi? | the difference between Bluetooth and WIFI is the Bluetooth is used to connect device without cable and the WIFI is used to access to internet

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

the difference between good and great customer service is that the good customer service try only to satisfy and answer to the customer.
but the great customer service try always to increase his competence and make the customer happy. and create the fidelity.

What according to you makes you a good candidate for customer service or technical support job?

I guess I am the right profile for your company
because of my mastery of the French language  as native and also my excellent communication skills and the experience that I got while working in your company as a customer service agent, I can speak fluently French and English and I have a passion for a job well done, I am comfortable with any shift and relocation.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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