Subject: New Reply Received - Virtual App Support - Les Mills
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Fri, 17 Jul 2020 08:07:40 +0000 (UTC)

Hi Pritish Nandi,  The customer has responded to the ticket.  Virtual App Support - Les Mills  Ticket comment <font><div style="margin:0;padding:0;font-family: arial; font-size: 10pt; overflow-wrap: break-word">Hi Olesia</div>
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<div style="margin:0;padding:0;font-family: arial; font-size: 10pt; overflow-wrap: break-word">You're very welcome.  I am actually working remotely today but if I do get into the office later I will take a screenshot and send it to you.  I can confirm that the changes made online yesterday, were reflected on the iPad.  I didn't run the diagnostic test in the end because I could see that the app had updated after I restarted our wifi router.  I didn't realise we weren't online when I first contacted you as the ipad was showing a full wifi signal.</div>
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<div style="margin:0;padding:0;font-family: arial; font-size: 10pt; overflow-wrap: break-word">I will check the ipad as soon as I can and send you that screenshot in any case.</div>
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<div style="margin:0;padding:0;font-family: arial; font-size: 10pt; overflow-wrap: break-word">Kind regards, Mandy</div>
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<div>-----Original Message-----<br>From: "Les Mills International" &lt;[email-masked]&gt;<br>Sent: Thursday, July 16, 2020 5:19pm<br>To: [email-masked]<br>Subject: Re: Virtual App Support - Les Mills<br><br>
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<div dir="ltr">Hi Amanda,</div>
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<div dir="ltr">Thank you for your prompt reply and kind words.<br><br>Could you confirm that the changes made to the scheduler are reflected on the iPad? It looks like the application is not fully synchronized. Please share with us a screenshot of the results of the diagnostic test.</div>
<div dir="ltr">We are looking forward to hearing from you.</div>
<div dir="ltr">Best Regards,<br>Olesia<br>Customer Service<br>Les Mills Virtual App</div>
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<br>Ticket: <a rel="noreferrer" href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3736">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3736</a>
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<blockquote class="freshdesk_quote">On Fri, 17 Jul at 6:01 AM <span class="separator"><span class="separator">, Amanda Menton &lt;[email-masked]&gt; wrote: </span></span>
<div style="margin: 0; padding: 0; font-family: arial; font-size: 10pt; overflow-wrap: break-word">Hi Olesia</div>
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<div style="margin: 0; padding: 0; font-family: arial; font-size: 10pt; overflow-wrap: break-word">Thank you very much for your help, the app has synced and we are now back up to date - to be completely honest, I think there was an issue with our wifi router.  I'm sorry to have troubled you and thank you again for excellent customer service as always.</div>
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<div style="margin: 0; padding: 0; font-family: arial; font-size: 10pt; overflow-wrap: break-word">Kind regards, Mandy</div>
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<div>-----Original Message-----<br>From: "Les Mills International" &lt;[email-masked]&gt;<br>Sent: Thursday, July 16, 2020 4:39pm<br>To: [email-masked]<br>Subject: Re: Virtual App Support - Les Mills<br><br>
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<div dir="ltr">Hi Amanda,</div>
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<div dir="ltr">Thank you for reaching out to support today. We are sorry to hear about your issue with Virtual.</div>
<div dir="ltr">I could see that your iPad not in sync with the Scheduler for the past 4 months. Please bring the iPad back online and follow the below steps to re-establish a connection with the Scheduler and detect any issues.
<div>Tap the padlock to the top right of the App</div>
<div>Enter your admin code</div>
<div>Navigate to SETTINGS &gt; Version &gt; <span>Run diagnostics </span>
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<div>Please let us know if the diagnostics test detects any errors and what those errors are.</div>
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<div dir="ltr">Best Regards,<br>Olesia<br>Customer Service<br>Les Mills Virtual App<br><br>Ticket: <a rel="noreferrer" href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3736">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3736</a>
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<blockquote class="freshdesk_quote">On Fri, 17 Jul at 4:46 AM <span class="separator"><span class="separator">, Amanda Menton &lt;[email-masked]&gt; wrote:</span></span>
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<h2>Submitted data</h2>
<div>The following data was submitted.</div>
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<th>Field name</th>
<th>Submitted data</th>
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<th>Email address</th>
<td dir="ltr">[email-masked]</td>
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<th>your name</th>
<td dir="ltr">Amanda Menton</td>
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<th>Text box</th>
<td>How to sync the les mills virtual app</td>
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<th>Question</th>
<td>I need scheduler support</td>
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<th>Customer</th>
<td>Yes</td>
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<th>Username</th>
<td>542742 (The Watershed Kilkenny)</td>
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<th>Comments</th>
<td>Hi sorry to bother you, we are trying to update our scheduler, we have done so on the pc but the app won't update on the ipad. Apologies my colleague is not in work and I am not used to using the software. Thank you for your help. Kind regards, Mandy</td>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3736