Subject: New Reply Received - Customer can not login
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 16 Jul 2020 12:49:52 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Customer can not login  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hello everyone,</span></div>
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<span style="mso-fareast-language:EN-US">Yes very good !! My gratitude is great
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Thanks</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Marisca</span></div>
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<div>Van: Les Mills International &lt;[email-masked]&gt;
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<b>Verzonden:</b> donderdag 16 juli 2020 14:43<br>
<b>Aan:</b> Marisca van Engelen &lt;[email-masked]&gt;<br>
<b>Onderwerp:</b> Re: Customer can not login</div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Marisca,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>We are glad to inform you that the Club is back online and Wouter Veer from FEB247 IJmuiden BV could login  the App. The Customer contacted us directly in another ticket.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>We will close this ticket for now. But please don't hesitate to reach out in case you need our help.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Best Regards,<br>
Olesia<br>
Customer Service<br>
Les Mills Virtual App</span></div>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3731" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3731</a> </span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Thu, 16 Jul at 11:32 AM
<span class="separator">, Les Mills International &lt;[email-masked]&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Marisca,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Mehul has passed the issue with FEB247 IJmuiden BV onto Virtual support, as it doesn't look like a problem with the account in Salesforce.  If they're having problems logging into
 the Scheduler have they tried re-setting their password?  Here are the steps:</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Please <a href="https://uk.lesmillsvirtual.com/virtual/login" rel="noreferrer">click here</a> to access the Virtual Scheduler login page and click 'Reset Password', as below.
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<span style='font-size:10.0pt;font-family:"Helvetica Neue";border:solid windowtext 1.0pt;padding:0cm'><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Afbeelding_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjk0Mjk3MDksImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.D_yRj3_3wVSzwS2niWwBDhhJUjPV9TXFd5W4g5KIGB4" alt="Afbeelding verwijderd door afzender."></span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>You will then be taken to the page below to enter your username ([email-masked]) or the email associated with your account, in this case it is: [email-masked]</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Click 'confirm'</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>An email will be sent to your registered email address with instructions on how to reset your password.</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue";border:solid windowtext 1.0pt;padding:0cm'><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Afbeelding_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjk0Mjk3MDksImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.D_yRj3_3wVSzwS2niWwBDhhJUjPV9TXFd5W4g5KIGB4" alt="Afbeelding verwijderd door afzender. image"></span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<b><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>IMPORTANT: once your new Scheduler password has been created please update the password on your Virtual iPads to maintain <strong><span style='font-family:"Helvetica Neue"'>synchronization</span></strong> with
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>If this doesn't help could you ask the customer to send a screen shot please?</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Many thanks</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Charlotte</span></div>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3731" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3731</a> </span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Thu, 16 Jul at 11:23 AM
<span class="separator">, Marisca Van Engelen &lt;[email-masked]&gt; wrote: </span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Dear Mehul,<br>
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I just spoke with Wouter Veer from FEB247 IJmuiden [email-masked] again. They still cannot log in.<br>
He's already tried a few of them to create a different password, but it doesn't get anywhere.<br>
Can you go after this too?<br>
They really want to restart.<br>
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Thank you.<br>
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Kind regards<br>
Marisca van Engelen</span></div>
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<span style="font-size:1.0pt;font-family:fdtktid;color:white">3731:859387</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3731