Subject: Ticket re-opened - [#3731] Customer can not login
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 16 Jul 2020 12:49:52 +0000

Hi Pritish Nandi,  Ticket “#3731 – Customer can not login” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3731 to view the ticket.  Ticket comment    
 Hello everyone, 

  

 
 Yes very good !! My gratitude is great 
😊 

 

 
 Thanks 

 Marisca 

  

 

 
   
 Van: Les Mills International <[email-masked]> 
 
Verzonden: donderdag 16 juli 2020 14:43 
Aan: Marisca van Engelen <[email-masked]> 
Onderwerp: Re: Customer can not login 

 

 

 Hi Marisca, 

 
 
 ​ 

 
 
 We are glad to inform you that the Club is back online and Wouter Veer from FEB247 IJmuiden BV could login  the App. The Customer contacted us directly in another ticket. 

 

   

 
 We will close this ticket for now. But please don’t hesitate to reach out in case you need our help. 

 
 
 ​ 

 
 
 Best Regards, 
Olesia 
Customer Service 
Les Mills Virtual App 

 

Ticket:  
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3731  

 

 
 On Thu, 16 Jul at 11:32 AM 
, Les Mills International <[email-masked]> wrote: 

 

 
 Hi Marisca, 

 
 
 ​ 

 
 
 Mehul has passed the issue with FEB247 IJmuiden BV onto Virtual support, as it doesn’t look like a problem with the account in Salesforce.  If they’re having problems logging into 
 the Scheduler have they tried re-setting their password?  Here are the steps: 

 

   

 
 
 Please click here to access the Virtual Scheduler login page and click ‘Reset Password’, as below. 

 

  

 

  

 

  

 

   

 
 You will then be taken to the page below to enter your username ([email-masked]) or the email associated with your account, in this case it is: [email-masked] 

 
 
 Click ‘confirm’ 

 
 
 An email will be sent to your registered email address with instructions on how to reset your password. 

 

   

 

  

 

   

 

 

 
 IMPORTANT: once your new Scheduler password has been created please update the password on your Virtual iPads to maintain synchronization with 
 the Scheduler timetable. 

 

 

 

 If this doesn’t help could you ask the customer to send a screen shot please? 

 
 
 ​ 

 
 
 Many thanks 

 
 
 ​ 

 
 
 Charlotte 

 

 

  
 
Ticket:  
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3731  

 

  

 

 
 
 On Thu, 16 Jul at 11:23 AM 
, Marisca Van Engelen <[email-masked]> wrote:  

 

 
 Dear Mehul, 
 
I just spoke with Wouter Veer from FEB247 IJmuiden [email-masked] again. They still cannot log in. 
He’s already tried a few of them to create a different password, but it doesn’t get anywhere. 
Can you go after this too? 
They really want to restart. 
 
Thank you. 
 
Kind regards 
Marisca van Engelen 

 

 

 

 3731:859387