Subject: New Reply Received - FW: Problems LM Virtual customers
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 16 Jul 2020 12:10:04 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  FW: Problems LM Virtual customers  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi Olysia,</span></div>
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<span lang="EN-US" style="mso-fareast-language:EN-US">We just got a phonecall from Wouter. After 3 resets Virtual finally works again!!
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">Thnks for all your help!</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">You can close the ticket.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">Kr, Jeanine</span></div>
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<div>Van: Les Mills International &lt;[email-masked]&gt;
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<b>Verzonden:</b> donderdag 16 juli 2020 13:40<br>
<b>Aan:</b> Kirsten Vesters &lt;[email-masked]&gt;<br>
<b>CC:</b> Jeanine Schulenklopper &lt;[email-masked]&gt;; Pierre Tromp &lt;[email-masked]&gt;; [email-masked]<br>
<b>Onderwerp:</b> Re: FW: Problems LM Virtual customers</div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Wouter,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Thank you for your quick reply.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Can you log in to the Scheduler with the same new password? Or did you encounter a problem only with the application? Did you use the same password for the application that you
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>We are looking forward to hearing from you.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Kind Regards,<br>
Olesia<br>
Customer Service<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3720" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3720</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Fri, 17 Jul at 12:29 AM
<span class="separator">, Wouter Veer | SnapFitness &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>I already did that 2 times, but every time this screen is coming back</span></div>
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<span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:black'>Met sportieve groet,<br>
With kind regards,</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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<strong><span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:black'>Wouter Veer
</span></strong><strong><span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:black;font-weight:normal'>| Manager Snap Fitness
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<span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:black'>Phone +31.(0)6.26967502  | email: <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> |
<u><a href="http://www.snapfitness.com/nl" rel="noreferrer">www.snapfitness.nl</a> </u></span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<em><span style='font-size:9.0pt;font-family:"Verdana",sans-serif'>LEGAL DISCLAIMER: This message is confidential. If you are not the intended recipient, please notify us and delete it from your computer. Please note that electronic mail
 does not guarantee the confidentiality of messages sent or their proper receipt. SNAP FITNESS declines all liability for any of these circumstances.</span></em><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Van:
<a href="mailto:[email-masked]" rel="noreferrer">Les Mills International</a><br>
<b>Verzonden: </b>donderdag 16 juli 2020 13:25<br>
<b>Aan: </b><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>CC: </b><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Onderwerp: </b>Re: FW: Problems LM Virtual customers</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Wouter,</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for your reply.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>It seems you are using the wrong password. To reset your password, please follow these steps:</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Please <a href="https://uk.lesmillsvirtual.com/virtual/login" rel="noreferrer">click here</a> to access the Virtual Scheduler login page and click 'Reset Password', as below.
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>You will then be taken to the page below to enter your username (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>) or the email associated with
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<b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>IMPORTANT: once your new Scheduler password has been created please update the password on your Virtual iPads to maintain <strong><span style='font-family:"Helvetica",sans-serif'>synchronization</span></strong> with
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>After you reset the password in your Scheduler, please enter the application under your username:
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If this does not help, and you still cannot log in to the application, please let us know.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Kind Regards,<br>
Olesia<br>
Customer Service<br>
Les Mills Virtual App</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3720" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3720</a> </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Thu, 16 Jul at 12:24 AM
<span class="separator">, Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Jeanine,</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thanks for your reply.<br>
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Please let us know as soon as you hear back from the Club.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Kind Regards,<br>
Olesia<br>
Customer Service<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3720" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3720</a> </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Thu, 16 Jul at 12:17 AM
<span class="separator">, Jeanine Schulenklopper &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;mso-fareast-language:EN-US'>Hi Olysia,</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif;mso-fareast-language:EN-US'>I just called with Wouter, to ask if he read your emails. Tomorrow morning he is going to test it at the gym, and will let us know.</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif;mso-fareast-language:EN-US'>Kr, Jeanine</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>3720:859387</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3720