Subject: Ticket re-opened - [#3702] Fwd:
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 16 Jul 2020 11:07:02 +0000

Hi Pritish Nandi,  Ticket “#3702 – Fwd: ” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3702 to view the ticket.  Ticket comment    
 Hi, 

   
 The issues that the club is facing as not resolved, 

   
 They still have the same issue, this is the diagnostic: 

   

  

 If you can answer us ASAP, we will really appriciate the help,  
  
 Thanks   
  
 Emilie ball 

 

 
   
 From: Zack Nahum <[email-masked]>  Sent: Thursday, July 16, 2020 12:50 PM To: Emilie Ball‏ <[email-masked]> Subject: FW: Fwd: 

   

   

 
 From: Les Mills International <[email-masked]>  Sent: Thursday, July 9, 2020 7:24 AM To: [email-masked] Cc: [email-masked]; [email-masked] Subject: Re: Fwd:   

   

 
 
 Hi Zack,  This is a follow-up email about the issues that the Club is facing with the Virtual.  As we have checked in our backend data, the iPad hasn’t synced with the scheduler yet. Could you please inform the customer to try the run diagnostic test which we provided steps in the previous email?  We will leave this ticket open for another 48 hours. If you have any questions, please do not hesitate to contact us.  Warm Regards, Marika Customer Services Les Mills Virtual App  Ticket: https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3702 

   

    
   
 On Mon, 6 Jul at 10:55 AM , Les Mills International <[email-masked]> wrote:   

  
 Hi Zack,  

 

 
 
 Nate has raised a support ticket on your behalf so we can look into why Swift Kadima might be seeing the error message.  It looks like the Virtual iPad hasn’t sync’d with the Scheduler timetable in over a month, causing the unusual error message. 

 
 ​ 

 
 
 Please tell the customer to bring the iPad back online and follow the below steps to re-establish the connections and detect any issues: 

 

 
 
 Tap the padlock to the top right of the App 

 
 Enter your admin code 

 
 Navigate to SETTINGS > Version > Run diagnostics  

 

 
 
 If the diagnostics test detects any issues please let me know and we’ll investigate it further. 

 

 
 
 Many thanks 

 

 
 
 Charlotte 

 
 
   Ticket: https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3702  

   

    

  

 On Mon, 6 Jul at 9:15 AM , Zack Nahum <[email-masked]> wrote:  

 Sent from my iPhone 

 

         

   

        

  
  
Nate Garven​  

 

  |  

 
 Head of Market Implementation 

 

  
 Les Mills International  

 
  |  

 
 [email-masked] 

 

 tel +44 7711 907703   

 
  |  

 
 www.lesmills.com/uk 

 

   

   

   

 

 

 

  

 

 

 

   
 Begin forwarded message:  

   
  
From: Zack Nahum <[email-masked]> Date: 5 July 2020 at 16:11:21 BST To: Nate Garven <[email-masked]> Cc: Emilie Ball <[email-masked]> 

   
 Hi    

 Swift kadima has huge problem with the system   

 
 Do You familiar with That?  

 
 Please see the time 8875 minutes  

 

 
 
 Zack  

 

 

 

 נשלח מה-iPhone שלי