Subject: New Reply Received - Fwd:
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 16 Jul 2020 11:07:02 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Fwd:   Ticket comment <div class="WordSection1">
<div class="MsoNormal">Hi,</div>
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<div class="MsoNormal">The issues that the club is facing as not resolved,</div>
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<div class="MsoNormal">They still have the same issue, this is the diagnostic:</div>
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<img width="419" height="558" style="width:4.3645in;height:5.8125in" id="תמונה_x0020_11" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjk0MTkyNjksImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.nOQ3Xdpp5RomQRODvDsgmHBlIYF_OowuMFnsnt2HyEw"><img width="32" height="32" style="width:.3333in;height:.3333in" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjk0MTkyNzAsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.7XldvRVfdksADhgWuvZ2l8-URpNYWBUDFh8_UR7bJWs"> </div>
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<div class="MsoNormal">If you can answer us ASAP, we will really appriciate the help,</div>
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<div class="MsoNormal">Thanks </div>
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<div class="MsoNormal">Emilie ball<img width="32" height="32" style="width:.3333in;height:.3333in" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjk0MTkyNzAsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.7XldvRVfdksADhgWuvZ2l8-URpNYWBUDFh8_UR7bJWs">
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<div>From: Zack Nahum &lt;[email-masked]&gt; <br><b>Sent:</b> Thursday, July 16, 2020 12:50 PM<br><b>To:</b> Emilie Ball<span dir="RTL"></span><span dir="RTL"></span><span lang="HE" dir="RTL"><span dir="RTL"></span><span dir="RTL"></span>‏</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span> &lt;[email-masked]&gt;<br><b>Subject:</b> FW: Fwd:</div>
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<b>From:</b> Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; <br><b>Sent:</b> Thursday, July 9, 2020 7:24 AM<br><b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br><b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br><b>Subject:</b> Re: Fwd:</div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Zack,<br><br>This is a follow-up email about the issues that the Club is facing with the Virtual.<br><br>As we have checked in our backend data, the iPad hasn't synced with the scheduler yet.<br>Could you please inform the customer to try the run diagnostic test which we provided steps in the previous email?<br><br>We will leave this ticket open for another 48 hours.<br>If you have any questions, please do not hesitate to contact us.<br><br>Warm Regards,<br>Marika<br>Customer Services<br>Les Mills Virtual App<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3702" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3702</a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Mon, 6 Jul at 10:55 AM <span class="separator">, Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote: </span></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Zack,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Nate has raised a support ticket on your behalf so we can look into why Swift Kadima might be seeing the error message.  It looks like the Virtual iPad hasn't sync'd with the Scheduler timetable in over a month, causing the unusual error message.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Please tell the customer to bring the iPad back online and follow the below steps to re-establish the connections and detect any issues:</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Tap the padlock to the top right of the App</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Navigate to SETTINGS &gt; Version &gt; Run diagnostics </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>If the diagnostics test detects any issues please let me know and we'll investigate it further.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Many thanks</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3702" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3702</a> </span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Mon, 6 Jul at 9:15 AM <span class="separator">, Zack Nahum &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote: </span></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Sent from my iPhone</span></div>
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<span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#000001'>Nate Garven</span><span style="font-size:1.0pt;font-family:remialcxesans;color:white">​</span><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#000001'> </span>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'>Les Mills International</span></div>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'><a href="mailto:[email-masked]" target="_blank" id="LPlnk689713" rel="noreferrer"><strong><span style='font-family:"Arial",sans-serif;color:#7A7A7A;font-weight:normal;text-decoration:none'>[email-masked]</span></strong></a></span></div>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'>tel <strong><span style='font-family:"Arial",sans-serif;font-weight:normal'>+44 7711 907703</span></strong> </span></div>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'><a href="http://www.lesmills.com/uk" rel="noreferrer">www.lesmills.com/uk</a></span></div>
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<b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>From:</span></b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> Zack Nahum &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Date:</b> 5 July 2020 at 16:11:21 BST<br><b>To:</b> Nate Garven &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Cc:</b> Emilie Ball &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi  </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Swift kadima has huge problem with the system </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Do You familiar with That? </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Please see the time 8875 minutes </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Zack </span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;border:solid windowtext 1.0pt;padding:0cm'><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="תמונה_x0020_8" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjk0MTkyNjcsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.OELPcNQzCibKqMNSTQcr3d7C4mqdmsWIB7SFsts1XcY" alt="התמונה הוסרה על-ידי השולח."></span></div>
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<span lang="HE" style="font-size:10.0pt">נשלח מה-</span><span dir="LTR" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>iPhone</span><span dir="RTL"></span><span dir="RTL"></span><span lang="HE" style="font-size:10.0pt"><span dir="RTL"></span><span dir="RTL"></span> שלי</span><span dir="LTR"></span>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3702