Subject: New Reply Received - Oakhill Leisure
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 16 Jul 2020 10:54:05 +0000 (UTC)

Hi Pritish Nandi,  The customer has responded to the ticket.  Oakhill Leisure  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US'>Hi Leo,</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US'>Sorry I missed your call. I’m just on a call but will call you back straight after.</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US'>Speak soon.</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US'>Danny</span></div>
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<span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#000001'>Danny Vickers</span><span style='font-size:1.0pt;font-family:"remialcxesans",serif;color:white'>​</span><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#000001'></span>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'>Customer Experience Manager ‑ North</span></div>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'>Les Mills UK</span></div>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="color:#7A7A7A;text-decoration:none">[email-masked]</span></a></span></div>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'>tel <a target="_blank" rel="noreferrer"><span style="color:#7A7A7A;text-decoration:none">+44 7795 681896</span></a></span></div>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'><a href="http://www.lesmills.com/uk" rel="noreferrer">www.lesmills.com/uk</a></span></div>
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<a href="https://www.lesmills.com/uk/clubs-and-facilities/recovery/" target="_blank" rel="noreferrer"><span style='font-size:1.0pt;font-family:"Calibri",sans-serif;text-decoration:none'><img width="652" height="163" style="width:6.7916in;height:1.7013in" id="_x0000_i1033" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjk0MTgwNTMsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.ZLSWvUwb30MMImpjsSrt_Je1HWmOBOL5EOTpt38Mtt0"></span></a><span style='font-size:1.0pt;font-family:"Calibri",sans-serif'></span>
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<a href="http://www.lesmills.com/" target="_blank" rel="noreferrer"><span style='font-size:1.0pt;font-family:"Calibri",sans-serif;text-decoration:none'><img width="155" height="30" style="width:1.6111in;height:.3125in" id="_x0000_i1032" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjk0MTgwNTQsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.Qjvor160QUesXIrJDhJscg-5A9amwpOpL3_RaGBB7Io"></span></a><span style='font-size:1.0pt;font-family:"Calibri",sans-serif'></span>
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<div>From:<span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Leo Baron &lt;[email-masked]&gt;
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<b>Sent:</b> 16 July 2020 11:47<br>
<b>To:</b> Support &lt;[email-masked]&gt;<br>
<b>Cc:</b> Gemma Baron &lt;[email-masked]&gt;; Danny Vickers &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: Oakhill Leisure</span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#646464;mso-fareast-language:EN-US'>Hi Olesia</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#646464;mso-fareast-language:EN-US'>Sorry I missed your call, but I haven’t been on the phone this morning? If you want to call back please do but I guess we are waiting
 for Danny to add the virtual programs?</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#646464;mso-fareast-language:EN-US'>Best Regards</span></div>
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<div class="MsoNormal"><b><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#646464;mso-fareast-language:EN-US'>Leo Baron</span></b></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#646464;mso-fareast-language:EN-US'>Email: <a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#646464;text-decoration:none">[email-masked]</span></a> </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#646464;mso-fareast-language:EN-US'>Web: <a href="http://www.oakhill-leisure.com" rel="noreferrer"><span style="color:#646464;text-decoration:none">www.oakhill-leisure.com</span></a></span></div>
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<b><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#646464;mso-fareast-language:EN-US'>Oakhill Leisure</span></b><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#646464;mso-fareast-language:EN-US'></span>
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<span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#646464;mso-fareast-language:EN-US'>Wiswell Lane, Whalley, Lancashire, BB7 9AF</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#646464;mso-fareast-language:EN-US'></span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#646464;mso-fareast-language:EN-US'>Email: <a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#646464;text-decoration:none">[email-masked]</span></a> </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#646464;mso-fareast-language:EN-US'>Web: <a href="http://www.oakhillschool.co.uk" rel="noreferrer"><span style="color:#646464;text-decoration:none">www.oakhillschool.co.uk</span></a></span></div>
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<b><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#646464;mso-fareast-language:EN-US'>Oakhill School</span></b><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#646464;mso-fareast-language:EN-US'></span>
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<span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#646464;mso-fareast-language:EN-US'>Wiswell Lane, Whalley, Lancashire, BB7 9AF</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#646464;mso-fareast-language:EN-US'></span>
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<span style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:black'>NOTICE: The information contained in this e-mail is confidential and may be privileged. It is intended for the addressee only. If you are not the intended recipient,
 please delete this e-mail immediately. The contents of this e-mail must not be disclosed or copied without the sender's consent. The statements and opinions expressed in this message are those of the author and do not necessarily reflect those of  Oakhill School
 or Oakhill Leisure. The company does not take any responsibility for the views of the author. E-mail may be susceptible to data corruption, interception, unauthorised amendment, viruses and delays or the consequences thereof. Accordingly, this e-mail and any
 attachments are opened at your risk.</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:blue'></span>
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<b><span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Les Mills International &lt;[email-masked]&gt;
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<b>Sent:</b> 16 July 2020 11:39<br>
<b>To:</b> Leo Baron &lt;[email-masked]&gt;<br>
<b>Cc:</b> Gemma Baron &lt;[email-masked]&gt;; [email-masked]<br>
<b>Subject:</b> Re: Oakhill Leisure</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Leo,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for contacting us today. We called you, but unfortunately your number was busy.<br>
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We checked your account information and could not find the Virtual programs added to your subscription. There is also no second studio added. This is why you cannot see any downloads on the iPad. Your account must be updated. Only your Customer Experience Manager
 has authority to make changes in your account.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>@ Hi Danny,</span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>We need your assistance. Could you take a look at the OAKHILL LEISURE account (username:
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>) and help add a second studio and Virtual Programs. It seems that only VIRTUAL 2.0 BUNDLE has been added and no virtual programs.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>We are looking forward to hearing from you.</span></div>
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Best Regards,<br>
Olesia<br>
Customer Service<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3734" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3734</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Thu, 16 Jul at 10:41 PM
<span class="separator">, Leo Baron &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#646464'>Hi please can someone contact me on 07989577176</span></div>
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<span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#646464'>We are trying to setup LesMills Virtual for the first time and are encountering some issues.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#646464'>We logged in yesterday to the scheduler and created 2 studios and inputted classes into one of them.
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<span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#646464'>I then downloaded the app on the ipad and logged in and selected the timetable with classes on.
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<span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#646464'>The timetable synced and at the correct time indicated the class was playing. However nothing showed on the screen and it doesn’t look as though any of the classes
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<span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#646464'>We left the ipad overnight and nothing has happened?</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<div class="MsoNormal"><b><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#646464'>Leo Baron</span></b></div>
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<b><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#646464'>Oakhill Leisure</span></b>
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<span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#646464'>Wiswell Lane, Whalley, Lancashire, BB7 9AF</span>
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<b><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#646464'>Oakhill School</span></b>
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<span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#646464'>Wiswell Lane, Whalley, Lancashire, BB7 9AF</span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'>NOTICE: The information contained in this e-mail is confidential and may be privileged. It is intended for the addressee only. If you are not the intended recipient,
 please delete this e-mail immediately. The contents of this e-mail must not be disclosed or copied without the sender's consent. The statements and opinions expressed in this message are those of the author and do not necessarily reflect those of  Oakhill School
 or Oakhill Leisure. The company does not take any responsibility for the views of the author. E-mail may be susceptible to data corruption, interception, unauthorised amendment, viruses and delays or the consequences thereof. Accordingly, this e-mail and any
 attachments are opened at your risk.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3734