Subject: Ticket re-opened - [#3734] Oakhill Leisure
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 16 Jul 2020 10:47:24 +0000 (UTC)

Hi Pritish Nandi,  Ticket “#3734 – Oakhill Leisure” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3734 to view the ticket.  Ticket comment    
 Hi Olesia 

  

 Sorry I missed your call, but I haven’t been on the phone this morning? If you want to call back please do but I guess we are waiting 
 for Danny to add the virtual programs? 

  

 
 Best Regards 

   

 Leo Baron 

  

 

 

   

   

   
 
 Email: [email-masked]  

 Web: www.oakhill-leisure.com 

 Tel: 01254 824333 

  

 
 Oakhill Leisure 

 
 
 Wiswell Lane, Whalley, Lancashire, BB7 9AF 

 

  

  

  

 

 

   

   

   

   
 
 Email: [email-masked]  

 Web: www.oakhillschool.co.uk 

 Tel: 01254 823546 

  

 
 Oakhill School 

 
 
 Wiswell Lane, Whalley, Lancashire, BB7 9AF 

 

  

 
 NOTICE: The information contained in this e-mail is confidential and may be privileged. It is intended for the addressee only. If you are not the intended recipient, 
 please delete this e-mail immediately. The contents of this e-mail must not be disclosed or copied without the sender’s consent. The statements and opinions expressed in this message are those of the author and do not necessarily reflect those of  Oakhill School 
 or Oakhill Leisure. The company does not take any responsibility for the views of the author. E-mail may be susceptible to data corruption, interception, unauthorised amendment, viruses and delays or the consequences thereof. Accordingly, this e-mail and any 
 attachments are opened at your risk. 

 

 

   
 From: Les Mills International <[email-masked]> 
 
Sent: 16 July 2020 11:39 
To: Leo Baron <[email-masked]> 
Cc: Gemma Baron <[email-masked]>; [email-masked] 
Subject: Re: Oakhill Leisure 

 

 

 Hi Leo, 

 

   

 
 Thank you for contacting us today. We called you, but unfortunately your number was busy. 
 
We checked your account information and could not find the Virtual programs added to your subscription. There is also no second studio added. This is why you cannot see any downloads on the iPad. Your account must be updated. Only your Customer Experience Manager 
 has authority to make changes in your account. 

 

   

 
 @ Hi Danny, 

 

   

 
 We need your assistance. Could you take a look at the OAKHILL LEISURE account (username: 
[email-masked]) and help add a second studio and Virtual Programs. It seems that only VIRTUAL 2.0 BUNDLE has been added and no virtual programs. 

 
 
 We are looking forward to hearing from you. 

 

Best Regards, 
Olesia 
Customer Service 
Les Mills Virtual App 
 
Ticket:  
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3734 

 

 
 On Thu, 16 Jul at 10:41 PM 
, Leo Baron <[email-masked]> wrote: 

 

 
 Hi please can someone contact me on 07989577176 

 

 

 
 
 We are trying to setup LesMills Virtual for the first time and are encountering some issues. 

 

   

 

 We logged in yesterday to the scheduler and created 2 studios and inputted classes into one of them. 

 

 
 
 I then downloaded the app on the ipad and logged in and selected the timetable with classes on. 

 

 
 
 The timetable synced and at the correct time indicated the class was playing. However nothing showed on the screen and it doesn’t look as though any of the classes 
 have downloaded.  

 

 
 We left the ipad overnight and nothing has happened? 

 

   

 

 

 
 
 Best Regards 

 

 

 
 Leo Baron 

 

 

 

 

   

 

 

 

 

 Email: [email-masked]  

 
 
 Web: www.oakhill-leisure.com 

 
 
 Tel: 01254 824333 

 

 

 
 
 Oakhill Leisure 

 

 
 Wiswell Lane, Whalley, Lancashire, BB7 9AF 

 

 

 

 

 

   

 

 

 

 

   

 

 

 

 

 Email: [email-masked]  

 
 
 Web: www.oakhillschool.co.uk 

 
 
 Tel: 01254 823546 

 

 

 
 
 Oakhill School 

 

 
 Wiswell Lane, Whalley, Lancashire, BB7 9AF 

 

 

 

 
 NOTICE: The information contained in this e-mail is confidential and may be privileged. It is intended for the addressee only. If you are not the intended recipient, 
 please delete this e-mail immediately. The contents of this e-mail must not be disclosed or copied without the sender’s consent. The statements and opinions expressed in this message are those of the author and do not necessarily reflect those of  Oakhill School 
 or Oakhill Leisure. The company does not take any responsibility for the views of the author. E-mail may be susceptible to data corruption, interception, unauthorised amendment, viruses and delays or the consequences thereof. Accordingly, this e-mail and any 
 attachments are opened at your risk. 

 

 

 

 

 
 3734:859387