Subject: Tech Support Candidate - ISMAEL ZAKARIA KONE
From: ISMAEL ZAKARIA KONE <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 16 Jul 2020 04:25:16 -0400

| | Tech Support Test

Name | ISMAEL ZAKARIA KONE
E-mail | [email-masked]
Phone Number | (091) 8790732863
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | HYDERABAD

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | VCC INDIA | FRENCH TRANSLATOR | JUNE 2020 | 54000
Previous Employer 2 | ZEN3 INFOSOLUTION | French Data Analyst | MARCH 2020 | 35000

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all their are different reasons why a website is not opening so according to the reason their is a specific way of troubleshooting. to be sure of the problem we can first try to open the same url on a different browser. if the issue persists, then we can use a website down checker to check if the website is not down. in case the site is not down then we can use the windows web diagnostic or ask a technician in case the problem is not solved. It is also possible that the link has changed, so we can type the keyword in a search engine and click on the proposed links offered by the search engine
What according to you is difference between Bluetooth and Wifi? | According to me, the main difference between Bluetooth and Wifi is that the Bluethooth is used to connect different devices in a small area while WIFI is a support of connectivity used to get high speed internet

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

- Good customer service is a service wher customer gets the service that he was expecting.
- Good Customer service is the normal service requested by the customer
- Great Customer service is when we propose an extra service that can be highly needed by the customer to make him more happy
- It is also a service that you can offer to the client to increase the fidelity of the clients of a company

What according to you makes you a good candidate for customer service or technical support job?

allow me to abswer this question based on my current experience:
According to me a good candidate for customer service or technical support job is this candidate who knows the exact need of the client before serving the client.
A good candidate for customer service is someone very patient who can feel what exactly the client feels to
iT is someone who knows very well the products and the services offered by the company

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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