Subject: New Reply Received - FW: Problems LM Virtual customers
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 15 Jul 2020 11:17:46 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  FW: Problems LM Virtual customers  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi Olysia,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">I just called with Wouter, to ask if he read your emails. Tomorrow morning he is going to test it at the gym, and will let us know.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">Kr, Jeanine</span></div>
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<div>Van: Les Mills International &lt;[email-masked]&gt;
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<b>Verzonden:</b> dinsdag 14 juli 2020 18:34<br>
<b>Aan:</b> Kirsten Vesters &lt;[email-masked]&gt;<br>
<b>CC:</b> Jeanine Schulenklopper &lt;[email-masked]&gt;; [email-masked]<br>
<b>Onderwerp:</b> Re: FW: Problems LM Virtual customers</div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Hi Wouter,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>We are Les Mills Virtual technical support and we have an open ticket on your behalf by Kirsten Vesters.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Are you having difficulty logging in to the app? Please share with us a screenshot of the error message that you see on your iPad. Could you give us more detailed information
 about what problem you are having with Virtual. This will help us to investigate further.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>We are looking forward to hearing from you soon.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Best Regards,<br>
​Olesia<br>
Customer Service<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3720" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3720</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>On Wed, 15 Jul at 4:55 AM
<span class="separator">, Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif;mso-fareast-language:EN-US'>Hi Jeanine</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif;mso-fareast-language:EN-US'>I am going to jump in here and I can see some problems straight away.  The password they are entering is incorrect, this is the temporary password
 that was supplied when they first onboarded.  They should be using the password they created for the account.  If they have forgotten that they can reset it via the scheduler.  It will send a reset link to the email address of the account, once they have done
 that they can then login to the APP again.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif;mso-fareast-language:EN-US'>If they have forgotten their admin code (4 digits) within the APP to unlock the padlock they can reset that within the APP, they will need their
 username and password.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif;mso-fareast-language:EN-US'>Give that all a try and then they should be fine.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif;mso-fareast-language:EN-US'>Thanks</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#000001'>Nate Garven</span><span style='font-size:1.0pt;font-family:"remialcxesans",serif;color:white'>​</span><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#000001'>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'>Les Mills International</span></div>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><strong><span style='font-family:"Arial",sans-serif;color:#7A7A7A;font-weight:normal;text-decoration:none'>[email-masked]</span></strong></a></span></div>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'>tel <strong><span style='font-family:"Arial",sans-serif;font-weight:normal'>+44 7711 907703</span></strong>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'><a href="http://www.lesmills.com/uk" rel="noreferrer">www.lesmills.com/uk</a></span></div>
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<a href="https://www.lesmills.com/uk/clubs-and-facilities/recovery/" target="_blank" rel="noreferrer"><span style="font-size:1.0pt;text-decoration:none"><img width="652" height="163" style="width:6.7916in;height:1.7in" id="_x0000_i1057" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjkzMjA2OTYsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.eXunC9ATlTRCQz-6h9rgo3l_R2if9mZJaLkCj3bm4YY"></span></a><span style="font-size:1.0pt"></span>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>From:
</span><span style='font-size:12.0pt;font-family:"Helvetica Neue",serif;color:black'>Jeanine Schulenklopper &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Date: </b>Tuesday, 14 July 2020 at 15:30<br>
<b>To: </b>Support &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc: </b>Nate Garven &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject: </b>FW: FW: Problems LM Virtual customers</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif;mso-fareast-language:EN-US'>Hi Olysia and Marika,</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif;mso-fareast-language:EN-US'>I just spoke to the club again and they checked every step. All the apps on the ipad are correctly installed.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif;mso-fareast-language:EN-US'>In the mail before you are asking the club to enter there admin code, the problem is that the code does not work.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif;mso-fareast-language:EN-US'>He can’t get into the app.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif;mso-fareast-language:EN-US'>This is now the second week that we are trying to help the club without results.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif;mso-fareast-language:EN-US'>Is there a possibility that someone from support contacts the club?</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif;mso-fareast-language:EN-US'>the mailadres of the contactperson,Wouter Veer is
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Thanks in advance,</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'><a href="https://aka.ms/o0ukef" rel="noreferrer">Outlook voor iOS</a> downloaden</span></div>
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<b><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif;color:black'>Van:</span></b><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif;color:black'> Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Verzonden:</b> Monday, July 13, 2020 8:13:21 AM<br>
<b>Aan:</b> Kirsten Vesters &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>CC:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Onderwerp:</b> Re: FW: Problems LM Virtual customers</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>​Hi Kirsten,<br>
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This is a follow-up email regarding the issue you have raised to us.<br>
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Have you got an update from the Club?<br>
If not, please have them follow the step which my colleague provided in the previous email.<br>
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In addition, since most of the Clubs were close because of the pandemic we recommend them to check their Virtual apps before going live.<br>
Here is the list that needs to be checked.<br>
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<a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000226932-getting-your-les-mills-virtual-app-and-studio-back-online" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000226932-getting-your-les-mills-virtual-app-and-studio-back-online</a><br>
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Let us know how it goes.<br>
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Best Regards,<br>
Marika<br>
Customer Service<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3720" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3720</a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>On Sat, 11 Jul at 12:11 AM
<span class="xseparator">, Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>I checked our internal data and saw that the application was offline from the June 27, 2020. I would recommend the Club to connect the iPad to the Internet and enter the
 application with a Virtual username and password (existing password). To reconnect the application to the Scheduler and detect any issues, please run diagnostic test. For this:</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Navigate to SETTINGS &gt; Version &gt; Run diagnostics 
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Please let us know if the diagnostics test detects any errors and what those errors are.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>If the above does not help, please share a screenshot of the issue.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Olesia<br>
Customer Service<br>
Les Mills Virtual App</span></div>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3720" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3720</a> </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>On Fri, 10 Jul at 11:28 PM
<span class="xseparator">, Kirsten Vesters &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Following up on this please.</span></div>
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<span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#000001'>Nate Garven</span><span style='font-size:1.0pt;font-family:"remialcxesans",serif;color:white'>​</span><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#000001'>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><strong><span style='font-family:"Arial",sans-serif;color:#7A7A7A;font-weight:normal;text-decoration:none'>[email-masked]</span></strong></a></span></div>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'>tel <strong><span style='font-family:"Arial",sans-serif;font-weight:normal'>+44 7711 907703</span></strong>
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<b><span style='font-size:12.0pt;font-family:"Helvetica Neue",serif;color:black'>From:
</span></b><span style='font-size:12.0pt;font-family:"Helvetica Neue",serif;color:black'>Kirsten Vesters &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Date: </b>Friday, 10 July 2020 at 11:21<br>
<b>To: </b>Nate Garven &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject: </b>RE: Problems LM Virtual customers</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Hi Nate,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Haven’t heard anything yet.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Can I get in contact with anyone?</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Thanks!</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Br, Kirsten</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Best regards,<br>
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</span><a href="http://www.lesmills.nl/" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif;text-decoration:none'><img width="200" height="26" style="width:2.0833in;height:.2666in" id="_x0000_i1043" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjkzMjA3MTAsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.bdYPgmyf1XaWMr-W9ISrjBRnW--J-ACHRkFGS9kJaQw"></span></a><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'><br>
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<b>Kirsten Vesters</b><br>
<i>Project Coördinator</i><br>
</span><a href="https://www.facebook.com/LesMillsNetherlandsBelgium" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif;text-decoration:none'><img width="23" height="23" style="width:.2416in;height:.2416in" id="_x0000_i1042" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjkzMjA3MTEsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.D99rwZY0s855m8w9iT8nhcgSzviPhX2MxRkwV6RZpyc"></span></a><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'> 
</span><a href="https://www.instagram.com/lesmillsnlbe" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif;text-decoration:none'><img width="23" height="23" style="width:.2416in;height:.2416in" id="_x0000_i1041" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjkzMjA3MTIsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.6DJFrHUbp5JEBZuiRSgbVKo2_ESv5-wSp4i0Be1DpoY"></span></a><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'> 
</span><a href="https://www.linkedin.com/company/hdd-group-les-mills" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif;text-decoration:none'><img width="23" height="23" style="width:.2416in;height:.2416in" id="_x0000_i1040" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjkzMjA3MTMsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.2w3lFTT622wqQEQY1Qud0BO0eYmj3Sa1ritVmM6lb_Q"></span></a><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'><br>
<br>
Elzenweg 37<br>
5144 MB Waalwijk<br>
Tel: +31 (0)416 34 97 25<br>
Web: <a href="http://www.lesmills.nl" rel="noreferrer">www.lesmills.nl</a> </span>
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<b><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Van:</span></b><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'> Nate Garven &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Verzonden:</b> donderdag 9 juli 2020 09:51<br>
<b>Aan:</b> Kirsten Vesters &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Onderwerp:</b> Re: Problems LM Virtual customers </span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Thanks escalating to support now </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Sent from my iPhone</span></div>
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<span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#000001'>Nate Garven</span><span style='font-size:1.0pt;font-family:"remialcxesans",serif;color:white'>​</span>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'>Head of Market Implementation</span></div>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'>Les Mills International</span></div>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><strong><span style='font-family:"Arial",sans-serif;color:#7A7A7A;font-weight:normal;text-decoration:none'>[email-masked]</span></strong></a></span></div>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'>tel <strong><span style='font-family:"Arial",sans-serif;font-weight:normal'>+44 7711 907703</span></strong></span></div>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'><a href="http://www.lesmills.com/uk" rel="noreferrer">www.lesmills.com/uk</a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>On 9 Jul 2020, at 08:44, Kirsten Vesters &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Hi Nate,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>This is one of the clubs who has issues with their login to LM virtual:</span></div>
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<div class="MsoNormal"><span style="color:black">Betelgeuzestraat 14A, 1974 AP Ijmuiden</span></div>
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<div class="MsoNormal"><u><span style="color:#0563C1"><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]
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<b><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Van:</span></b><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'> Nate Garven &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Verzonden:</b> woensdag 8 juli 2020 19:34<br>
<b>Aan:</b> Kirsten Vesters &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Onderwerp:</b> Re: Problems LM Virtual customers </span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Hi can you provide details of account and will get support to review. Thanks </span></div>
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<span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#000001'>Nate Garven</span><span style='font-size:1.0pt;font-family:"remialcxesans",serif;color:white'>​</span>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><strong><span style='font-family:"Arial",sans-serif;color:#7A7A7A;font-weight:normal;text-decoration:none'>[email-masked]</span></strong></a></span></div>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'>tel <strong><span style='font-family:"Arial",sans-serif;font-weight:normal'>+44 7711 907703</span></strong></span></div>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'><a href="http://www.lesmills.com/uk" rel="noreferrer">www.lesmills.com/uk</a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>On 8 Jul 2020, at 18:18, Kirsten Vesters &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Hi Nate,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>A couple of our LM virtual customers have some issues with starting again after the lock-down. They can’t login because their  account isn’t recognized.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Could it be that their account is locked because they didn’t used it for a couple of months, and how can they resolve it? </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>BR, </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Kirsten </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'><a href="https://aka.ms/o0ukef" rel="noreferrer">Outlook voor iOS</a> downloaden</span></div>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>3720:859387</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3720