Subject: French Language Test - Marie Claude Yapo
From: Marie Claude Yapo <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Jul 2020 06:07:42 -0400

| | Foreign Language Screening Test

Name | Marie Claude Yapo     /  (+91) 7838820719    / [email-masked]
Whats your first language | French
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | After realising that the address used was incorrect, i will asked the buyer to provide us with a correct delivery address.Without wasting time i will the address to pizza boy and request him to deliver the pizza as soon as possible, i will all the delivery process until the pizza is delivered, i will call the buyer to apologize for the inconvenience caused.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I am Marie Claude Yapo, i am 25 years old and I come from Ivory Coast in west Africa.
I did my primary and secondary school in my country and i came in India for the university. I am a holder of a degree in business administration. I worked for 2 years  as customer executive sale in Benovellient located in Noida 63 sector. I love to travel,dance and eat.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | La différence entre un bon service client est au niveau de la satisfaction du client. Un bon service client répond aux attentes du client alors qu' un excellent service client dépasse les attentes du client.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Je suis très attentive aux problemes du client.
Je suis une personne respectueuse,courtoise et très cultivée qui s' adapte à tout environement.
Je m'arrange à toujours finir mon travail à temps.
J'ai une très bonne communication linguistique.
Je crée une relation de longue durée entre le client et moi.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | En 2011, je me suis rendue à Paris en France. C'est une très belle ville avec de superbes endroits touristiques comme la cathédrale Notre Dame, la tour Eiffel,le musée de Louvre. La monaie utilisée à Paris est le Euro. C'est aussi une ville à plusieurs opportunités comme les études, la gastronomie, la painture.

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