Subject: New Reply Received - Fw: Les mills
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 14 Jul 2020 18:36:10 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Fw: Les mills  Ticket comment <div style="font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">

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<span style="font-size:12pt">Hi,</span>
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I have attached the AV diagram with projector model specified.</div>
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<li><font color="#000000"><span style="">The EDID is a Generic Brand(I have attached the picture.</span></font></li>
<li><font color="#000000"><span style="">As a troubleshooting step I have tried connecting Projector HDMI cable directly to the Apple Multiport adaptor. Still no difference in the aspect ratio(projecting 4:3) potion
 only.</span></font></li>
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<font><span style="font-size:10pt">Regards,</span></font>
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<span style="font-size:9pt; text-transform:uppercase; letter-spacing:0.5px">MOHAMMED IMTHIYAS</span><br>
<span style="font-size:8pt; letter-spacing:0.5px">Head of IT</span>
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<span style="font-size:8pt">T  +974 4444 8080<br>
</span><span style="font-size:8pt">F  +974 4444 8091<br>
</span><span style="font-size:8pt">M  +974 3130 2929<br>
</span><span style="font-size:8pt">P  2122, Doha - Qatar</span>
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<span style="font-size:8pt"><a href="http://al-saddclub.com/" rel="noreferrer">AL-SADDCLUB.COM</a><br>
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<span style="font-size:8pt; padding-left:2px; letter-spacing:0.5px">AL SADD SPORTS CLUB<br>
</span><span style="font-size:8pt; padding-left:2px; letter-spacing:0.5px">AL SADD SPORTS COMPANY</span>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Les Mills International &lt;[email-masked]&gt;<br>
<b>Sent:</b> 14 July 2020 13:48<br>
<b>To:</b> Mohammed Imthiyas &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Fw: Les mills
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<div dir="ltr">Hi Mohammed,</div>
<div dir="ltr">​</div>
<div dir="ltr">Thank you for your user name,</div>
<div dir="ltr">​<br>
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<div dir="ltr">Please provide us with additional information (an AV diagram indicating all the equipment in use, the make and model of your EDID), which we requested from you in the previous email. This will help us troubleshoot further. Confirmation of the
 projector model will also be very helpful.</div>
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<div dir="ltr">We are looking forward to hearing from you soon.</div>
<div dir="ltr">​<br>
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<div dir="ltr">Warm Regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
<br>
Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3725" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3725</a>
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<blockquote class="x_freshdesk_quote">On Tue, 14 Jul at 11:15 PM <span class="x_separator">
, Mohammed Imthiyas &lt;[email-masked]&gt; wrote:
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655914<span id="x_ms-outlook-android-cursor"></span><br>
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Regards,<br>
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<div dir="auto" style="direction:ltr; margin:0; padding:0; font-family:sans-serif; font-size:11pt; color:black">
Mohammed Imthiyas<br>
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Head of IT<br>
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Al Sadd Sports Club<br>
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Mobile: 3130 2929</div>
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<div>From: Les Mills International &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, July 13, 2020 7:37:29 PM<br>
<b>To:</b> Mohammed Imthiyas &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Fw: Les mills </div>
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<div dir="ltr">Hi Mohammed,</div>
<div dir="ltr">​<br>
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<div dir="ltr">Also in addition could you please check all the required equipment mentioned in the link below:<br>
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<a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000179652-what-are-the-setup-requirements-for-gen2-ipads-with-a-home-button-" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000179652-what-are-the-setup-requirements-for-gen2-ipads-with-a-home-button-</a><br>
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Also, please share the Virtual AV setup diagram of the club along with the EDID make and model.</div>
<div dir="ltr">​<br>
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<div dir="ltr">We are checking the issue with the Level 2 team and will get back to you with an update.<br>
<br>
Looking forward to your response.<br>
<br>
Warm Regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
<br>
Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3725" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3725</a> </div>
<div class="x_x_freshdesk_quote">
<blockquote class="x_x_freshdesk_quote">On Tue, 14 Jul at 3:34 AM <span class="x_x_separator">
, Les Mills International &lt;[email-masked]&gt; wrote:
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<div dir="ltr">Hi Mohammed,</div>
<div dir="ltr">​<br>
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<div dir="ltr">Thank you for contacting us today.</div>
<div dir="ltr">​<br>
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<div dir="ltr">Could you please share your Virtual username for the club which would be 6 digits followed by @lesmillsvirtual.com ( Example - [email-masked])<br>
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You may check it directly via your Virtual Scheduler under 'Settings' &gt; 'Club Preferences'.<br>
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You can also find your username in the Virtual App. Please follow the steps below.<br>
1.Unlock the padlock to the top right of the App<br>
2.Navigate to SETTINGS<br>
3. The username is to the left under 'Account'</div>
<div dir="ltr">​<br>
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<div dir="ltr">We look forward to hearing from you soon.<br>
<br>
Best Regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
<br>
Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3725" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3725</a> </div>
<div class="x_x_freshdesk_quote">
<blockquote class="x_x_freshdesk_quote">On Tue, 14 Jul at 2:48 AM <span class="x_x_separator">
, Mohammed Imthiyas &lt;[email-masked]&gt; wrote:
<div style="color:rgb(0,0,0); font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt">
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<span style="border-bottom-color:currentColor; border-left-color:currentColor; border-right-color:currentColor; border-top-color:currentColor; color:rgb(33,33,33); font-size-adjust:none; margin-bottom:0px; margin-top:0px">Hi</span>
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<div style="">
<span style="border-bottom-color:currentColor; border-left-color:currentColor; border-right-color:currentColor; border-top-color:currentColor; color:rgb(33,33,33); font-size-adjust:none; margin-bottom:0px; margin-top:0px">We did the setup with
 Ipad pro 12.9 as per attached diagram sent by Mr. Mark in below email. It works (Audi and Video).</span>
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<div style="">
<span style="border-bottom-color:currentColor; border-left-color:currentColor; border-right-color:currentColor; border-top-color:currentColor; color:rgb(33,33,33); font-size-adjust:none; margin-bottom:0px; margin-top:0px">But the issue is ipad
 is not projecting full width of Full HD screen. Just projecting the 4:3 potion. In this case, When playing a youtube HD video, it's appear even smaller.</span>
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<span style="border-bottom-color:currentColor; border-left-color:currentColor; border-right-color:currentColor; border-top-color:currentColor; color:rgb(33,33,33); font-size-adjust:none; margin-bottom:0px; margin-top:0px">Is there any possibility
 to project full HD size? Please advice.</span> </div>
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<font><span style="font-size:10pt">Regards,</span></font> </div>
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<span style="font-size:9pt; text-transform:uppercase; letter-spacing:0.5px">MOHAMMED IMTHIYAS</span><br>
<span style="font-size:8pt; letter-spacing:0.5px">Head of IT</span> </td>
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<span style="font-size:8pt">T  +974 4444 8080<br>
</span><span style="font-size:8pt">F  +974 4444 8091<br>
</span><span style="font-size:8pt">M  +974 3130 2929<br>
</span><span style="font-size:8pt">P  2122, Doha - Qatar</span> </td>
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<span style="font-size:8pt"><a href="http://al-saddclub.com/" rel="noreferrer">AL-SADDCLUB.COM</a><br>
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<span style="font-size:8pt; padding-left:2px; letter-spacing:0.5px">AL SADD SPORTS CLUB<br>
</span><span style="font-size:8pt; padding-left:2px; letter-spacing:0.5px">AL SADD SPORTS COMPANY</span>
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<span style="font-family:Arial; font-size:7pt; color:rgb(160,160,160); line-height:14px">DISCLAIMER: This email and any transmitted files are privileged and intended solely for the use of the individual or entity to which they are addressed. If you are not
 the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and delete this e-mail from your system.</span>
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<font color="#000000" style="font-size:11pt"><b>From:</b> Mark Alexander &lt;[email-masked]&gt;<br>
<b>Sent:</b> 20 May 2020 10:33<br>
<b>To:</b> Rab &lt;[email-masked]&gt;<br>
<b>Cc:</b> Mohammed Imthiyas &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: Les mills</font>
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Hi Rabih,</div>
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 </div>
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Hope you are keeping well.</div>
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For Les Mills Virtual you will need an Apple iPad Pro 256GB or higher and an Apple HDMI connector. I have attached 2 guide on how to set this up depending on which generation iPad Pro you purchase.
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Once you have the iPad you will need to download the Les Mills Virtual app from the app store, once you have this we will then activate it and you will be able to download all of the content on to the iPad.
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Its important to remember that you can run Les Mills Virtual in as many studios as you wish, you will just need an iPad Pro for each studio and this can connect to any screen or projector that your have.</div>
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Please let me know if you have any further questions.</div>
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Thanks,</div>
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Mark </div>
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<b><span lang="EN-AU" style='font-size:9.0pt; font-family:"Avenir LT Com 35 Light",sans-serif; color:black'>Mark Alexander
</span></b><span lang="EN-AU" style='font-size:9.0pt; font-family:"Avenir LT Com 35 Light",sans-serif; color:gray'>| Customer Experience Director<br>
Les Mills Middle East, India &amp; Africa  | </span><u><span lang="EN-AU" style='font-size:9.0pt; font-family:"Avenir LT Com 35 Light",sans-serif; color:#0563C1'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span></u><span style='font-size:9.0pt; font-family:"Avenir LT Com 35 Light",sans-serif; color:black'><br>
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</span><span lang="EN-AU" style='font-size:9.0pt; font-family:"Avenir LT Com 35 Light",sans-serif; color:#002060'><a href="http://www.lesmills.com/ae" rel="noreferrer"><span style="color:#0563C1">www.lesmills.com/ae</span></a>
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<b>From:</b> Rab &lt;[email-masked]&gt; <br>
<b>Sent:</b> Tuesday, May 19, 2020 2:19 PM<br>
<b>To:</b> Mark Alexander &lt;[email-masked]&gt;<br>
<b>Cc:</b> 'Mohammed Imthiyas' &lt;[email-masked]&gt;<br>
<b>Subject:</b> Les mills</div>
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Hey mark </div>
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I have our IT, Mr Imtyaz have couple questions mainly for the spinning room since we installed projector and as u know we will have two programs </div>
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The trip and RPM </div>
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How I will have the content to run the class ?</div>
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Is there’s any software or hardware ? </div>
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And regarding the other programs in the multipurpose studio for (pump , combat and grits </div>
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Please if you can clarify it </div>
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Get <a href="https://aka.ms/o0ukef" rel="noreferrer">Outlook for iOS</a> </div>
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