Subject: Tech Support Candidate - Rohit Kumar singh
From: Rohit Kumar singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Jul 2020 09:23:02 -0400

| | Tech Support Test

Name | Rohit Kumar singh
E-mail | [email-masked]
Phone Number | (+91) 8271422759
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sector 74

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | Senior technical engineer | Currently workiy | 15399+2050
Previous Employer 1 | Vccl | Civil engineer | December | 20000
Previous Employer 2 | Umravat engicon Pvt ltd | Civil engineer | June 2019 | 18000

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | While browsing, if I got an error then I'll close that page and again reopen it by making sure that I'm typing the correct link. Afterward I will go for connectivity check up. If connectivity is ok then I will able to open that link
What according to you is difference between Bluetooth and Wifi? | Bluetooth is mainly used for sharing data and information on short range area and WiFi is used for high speed internet access and browsing
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | In good customer service we keeping customer satisfied but in great customer service we not only keeping customer satisfied, also keeping them loyal.

What according to you makes you a good candidate for customer service or technical support job?

Be polite to customer.
Providing satisfied resolution regarding their querry.
Keep your tone in polite way.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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