Subject: Tech Support Candidate - Naomie Kayembe
From: Naomie Kayembe <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Jul 2020 08:57:53 -0400

| | Tech Support Test

Name | Naomie Kayembe
E-mail | [email-masked]
Phone Number | (110014) 8800931681
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | 110014 jangpura

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Live sale man | Agent | | 40000
Previous Employer 2 | Support | Agent | | 48000

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I'll check the error message then
I'll check my internet connection if it's working properly if yes
I'll try to open an other website in the same browser  if I can't
I'll launch different browser and try to open the site.
If it isn't still working  because of incompatibility or address is restricted or some other reason I'll try to use some software to change the ip.
In case the browser is working with different website,
I'll clean up the browser and check again.

What according to you is difference between Bluetooth and Wifi?

Bluetooth is a wireless technology standard that is used to exchange data between personal devices over short distances,
Wi-Fi provides high-speed access to internet.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is giving the customer what he's expecting from you like good communication, skills, soft attitude but Great customer service is giving the customer something more than his expectation like problems solving and make the customer satisfy.
What according to you makes you a good candidate for customer service or technical support job? | I'm able to give an excellent service to the customer, to understand, to solve problems and helping with motivation and willing to satisfy the customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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