Subject: Tech Support Candidate - Davy Jaures Becho
From: Davy Jaures Becho <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Jul 2020 06:15:31 -0400

| | Tech Support Test

Name | Davy Jaures Becho
E-mail | [email-masked]
Phone Number | (0091) 9620527027
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | GAUTAM BUDDHA NAGAR

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | ECPL | French translator | FEB 2018 | 22000
Previous Employer 2 | Cherry E commerce pvt Ltd | French translator | Jan 2020 | 40000

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I'll check my connection to make sure that the internet is working.
close all the unnecessary tab which are opened.
Refresh my system
Refresh the website again.

What according to you is difference between Bluetooth and Wifi?

Bluetooth is a kind of system in the devices, that allows the connection between two or more devices in order to share some files or data.

Wifi is a facility that allows smartphone,computers or other devices to connect to the internet within a particular area.

So the difference according to me, is that Bluetooth allows the users to share files between them through their devices and the WiFi allows the devices to be connected to the internet.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The difference between good and great service is that, in the good service the company is only focus on the multiplying good and service to avoid customer's complaints and issues. Whereas the great service is focus on multiplying good and service to avoid customer's complaints and issues and the also to make the customer to become a regular one.

What according to you makes you a good candidate for customer service or technical support job?

I have experience in dealing with customer via call and mail.
I'm bilingual, I speak French and English.
I have knowledge in Ms office

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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