Subject: Ticket re-opened - [#3725] Fw: Les mills
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 14 Jul 2020 10:15:10 +0000

Hi Pritish Nandi,  Ticket “#3725 – Fw: Les mills” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3725 to view the ticket.  Ticket comment    
655914 

  
   
Regards, 

 
 Mohammed Imthiyas  

 Head of IT  

 Al Sadd Sports Club  

 Mobile: 3130 2929   

 

 From: Les Mills International <[email-masked]> 
Sent: Monday, July 13, 2020 7:37:29 PM 
To: Mohammed Imthiyas <[email-masked]> 
Subject: Re: Fw: Les mills 

 
 
 Hi Mohammed, 
 ​  
 Also in addition could you please check all the required equipment mentioned in the link below: 
 
https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000179652-what-are-the-setup-requirements-for-gen2-ipads-with-a-home-button- 
 
Also, please share the Virtual AV setup diagram of the club along with the EDID make and model. 
 ​  
 We are checking the issue with the Level 2 team and will get back to you with an update. 
 
Looking forward to your response. 
 
Warm Regards, 
Olesia 
Customer Services 
Les Mills Virtual App 
 
Ticket:  
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3725 
 
 On Tue, 14 Jul at 3:34 AM  
, Les Mills International <[email-masked]> wrote: 
  
 Hi Mohammed, 
 ​  
 Thank you for contacting us today. 
 ​  
 Could you please share your Virtual username for the club which would be 6 digits followed by lesmillsvirtual.com ( Example - 123456lesmillsvirtual.com) 
 
You may check it directly via your Virtual Scheduler under ‘Settings’ > ‘Club Preferences’. 
 
You can also find your username in the Virtual App. Please follow the steps below. 
1.Unlock the padlock to the top right of the App 
2.Navigate to SETTINGS 
3. The username is to the left under ‘Account’ 
 ​  
 We look forward to hearing from you soon. 
 
Best Regards, 
Olesia 
Customer Services 
Les Mills Virtual App 
 
Ticket:  
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3725  
 
 On Tue, 14 Jul at 2:48 AM  
, Mohammed Imthiyas <[email-masked]> wrote: 

  
Hi 
 
 We did the setup with 
 Ipad pro 12.9 as per attached diagram sent by Mr. Mark in below email. It works (Audi and Video). 

 But the issue is ipad 
 is not projecting full width of Full HD screen. Just projecting the 4:3 potion. In this case, When playing a youtube HD video, it’s appear even smaller. 

 Is there any possibility 
 to project full HD size? Please advice.    

 

   

 

 

 
 
 Regards,    

 

  

  

 

 

 

 
 MOHAMMED IMTHIYAS 
Head of IT   

 
 T  +974 4444 8080 
F  +974 4444 8091 
M  +974 3130 2929 
P  2122, Doha – Qatar   

 
 AL-SADDCLUB.COM 

 

 
 AL SADD SPORTS CLUB 
AL SADD SPORTS COMPANY 

  
 DISCLAIMER: This email and any transmitted files are privileged and intended solely for the use of the individual or entity to which they are addressed. If you are not 
 the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and delete this e-mail from your system. 

 

  

 

 

 
 
 From: Mark Alexander <[email-masked]> 
Sent: 20 May 2020 10:33 
To: Rab <[email-masked]> 
Cc: Mohammed Imthiyas <[email-masked]> 
Subject: RE: Les mills 

 

 Hi Rabih,   

  
Hope you are keeping well.  

  
For Les Mills Virtual you will need an Apple iPad Pro 256GB or higher and an Apple HDMI connector. I have attached 2 guide on how to set this up depending on which generation iPad Pro you purchase. 

     
  
Once you have the iPad you will need to download the Les Mills Virtual app from the app store, once you have this we will then activate it and you will be able to download all of the content on to the iPad. 

     
  
Its important to remember that you can run Les Mills Virtual in as many studios as you wish, you will just need an iPad Pro for each studio and this can connect to any screen or projector that your have.  

  
Please let me know if you have any further questions.  

  
Thanks,  

  
Mark   

  
  
Mark Alexander 
| Customer Experience Director 
Les Mills Middle East, India & Africa  | [email-masked] 
Mob +971 52 607 3517 | 
www.lesmills.com/ae 

 

 

 

  

From: Rab <[email-masked]>  
Sent: Tuesday, May 19, 2020 2:19 PM 
To: Mark Alexander <[email-masked]> 
Cc: ‘Mohammed Imthiyas’ <[email-masked]> 
Subject: Les mills  

 

  

Hey mark   

 

 
 
 I have our IT, Mr Imtyaz have couple questions mainly for the spinning room since we installed projector and as u know we will have two programs    

 
 The trip and RPM    

 
 How I will have the content to run the class ?   

 
 Is there’s any software or hardware ?    

 

 
 
 And regarding the other programs in the multipurpose studio for (pump , combat and grits    

 

 
 
 Please if you can clarify it    

 

 
 
 Get Outlook for iOS