Subject: French Language Test - Davy Jaures Becho
From: Davy Jaures Becho <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Jul 2020 05:34:33 -0400

| | Foreign Language Screening Test

Name | Davy Jaures Becho    /  (0091) 9620527027    / [email-masked]
Whats your first language | French

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

Pizza Hut: Hello thank you for calling pizza hut, my name is Becho,how may I help you?

MR.Smith: Yes this is me MR Smith, I'm calling again regarding my order, you told me it'll be delivered in 30 minutes. I have been waiting for more than 45 minutes now and I did not receive anything yet. We are starving here okay!
what a bullshit is that How long does it take for a pizza to get ready and be delivered?

Pizza Hut: Sir I understand your concern, I'm really sorry sir, I do apologize for the delay sir. Sir can you do me a favor and confirm some information? We want to make sure that everything is correct, and also check if your order has been out for the delivery.

MR. Smith: You want me to provide again my information, I can't believe that, you've just taken my details...Okay let get it straight.
My name is Steven Smith, my address is Noida sector 2 in Good living  society flat number B502.

Pizza Hut: Thank you for confirming your information Sir.
Actually, I can see that your order is out for delivery, The only thing that delayed your order is that, the agent who went to deliver your order has been stuck in a traffic jam on the road. We can assure that your order will be at your doorstep in 15 minutes. We are in touch with the delivery agent and,it shows here on the system that your order will be at your doorstep very soon Sir. We apologize once again for this inconvenient.

MR. Smith: All right! you guys have the minutes that you've said to me to deliver my pizza, otherwise I'll cancel my order,OK?

Pizza Hut: Sure sir, you will get your order Sir. Thank you for your understanding.
Is there anything else I can do for you Sir

MR Smith: Yes I just want my order to be delivered ASAP
Bye!

Pizza Hut: Sure Sir Have good day Sir

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I'm a graduate, I graduated from Bangalore university in 2015, I studied BBM(Bachelor of Business Management)and BMS( Bachelor of Management studies). I have experience in customer service, I worked for 2 companies here in India as a French translator and customer service representative.
I worked for ECPL in Bangalore which stands for (Expertcaller), I worked there for 8 months until I got an offer in Delhi at Cherry E commerce pvt Ltd as customer service representative and travel agent as well.
I'm a devoted person to work, I like when the work is well done.
I'm interested in reading,sport,travelling,cooking,music,movies.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

La difference entre un bon service clientèle et un excellent service clientèle.

La difference est que un bon service clientèle permet de renforcer les produits et services de sorte à réduire les plaintes et les problèmes des clients qui crée parfois de l'insatisfaction.

Pour l'excellent service clientèle, Il ne renforce pas seulement les produits et les services pour satisfaire sa clientèle mais il arrive aussi à fidéliser ses clients.
Alors selon moi, une entreprise doit opter pour un excellent service clientèle.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Je suis le candidat qu'il vous faut pour ce poste.
J'ai l'esprit créatif
j'ai le sens relationel
j'ai une très bonne communication.
je suis bilingue, je parle l'anglais et le français
j'aime apprendre
J'ai l'esprit d'équipe.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Je parlerais de l'inde parceque j'y suis depuis l'année 2012.
En 2012 mes parents décident de me faire voyager pour la deuxième fois, dans le but de continuer mes études.Alors j'arrive en Inde, le pays de Ghandi.
Je peux dire que mes premiers jours en Inde n'ont pas été facile. D'abord mon intégration a été difficile. Les indiens n'étaient pas habitués à voir des noirs, et ce qui est aussi évident, nous n'avont pas les mêmes cultures, nos cultures sont vraiment différentes. Donc ils posaient beaucoup de questions pour avoir des informations sur mon pays et ma cultures et tout. C'était à la fois marrant et ennuyant. Le facteur qui affectait aussi mon intégration, faut dire que c'était l'anglais, je ne parlais vraiment pas couramment l'anglais comme maintenant. Parce que je viens d'un pays francophone qui est la côte d'ivoire. Donc cela m'affectait beaucoup. Mais au fil du temps avec l'école,j'ai pu me faire des amis sympas qui m'ont beaucoup aidés dans mon integration. Cela m'a même permit de visiter quelque villes de Inde.
J'ai visité la ville de Mumbai qui est connue comme une ville des affaires, j'ai visité aussi Chennai ou j'ai eu l'occasion de connaître plusieurs endroits tel que la plage, la montagne de st Thomas etc...
Je peux dire que l'inde m'a formé et m'appris beaucoup de choses.

| |