Subject: Re: LSM Joining Case Test - Ankit Dubey
From: Ankit Dubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Jul 2020 04:02:07 -0400

| | LSM Joining Case Test

Name | Ankit Dubey
E-mail | [email-masked]
Phone Number | (91) 9910017935
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

According to me blurb 1 is the answer we can give to the customer.
Including some more suggestions or options.
1. We can give the link so that customer can change the delivery address.
2. As well as can give the option for download the e ticket from the customer portal once it will get upload from the organizer.

Once we will add these suggestions in the blurb 1 it will be the best answer and customer will satisfy with our services.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is where we just follow all the parameters mentioned in the KRA's and answer all the questions which has been asked by the customer.
But the great customer service is where we follow all the parameters and answer all the questions. Once we take the extra step or we think out of the box for helping the customer and resolve his problem it makes the great customer service because you have taken the extra initiative for helping the customer it will make him satisfied with the services.

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