Subject: New Reply Received - Virtual
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 14 Jul 2020 03:11:02 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Virtual  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>Hi Marika</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>We have purchased another ipad to run the same schedule as a back up for our virtual classes as we are having problems with our current
 one turning on.   Can you please add another device as the original information was only for one device.  It is only for a backup not to run more classes so the same schedule used on both ipads.
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>Thanks</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>Jody</span></div>
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<div>From:<span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Les Mills International &lt;[email-masked]&gt;
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<b>Sent:</b> Monday, 13 July 2020 4:43 p.m.<br>
<b>To:</b> Jody Maru &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Virtual</span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​Hi Jody,  <br>
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Thank you for reaching out to us.<br>
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We have checked in our backend data and we could not find an issue for RPM 84.<br>
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However, we see that you are not connected to a good internet connection and this will affect playing classes.<br>
We highly recommend for the Club to have a router only for Les Mills as our content is very heavy.<br>
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In addition, for your virtual content, we see that 33 of them successfully downloaded today.<br>
You may click the link below to optimized big downloads.<br>
</span><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000054280-optimizing-big-downloads" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000054280-optimizing-big-downloads</span></a><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><br>
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Looking forward to hearing from you.<br>
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Best Regards,<br>
Marika<br>
Customer Service<br>
Les Mills Virtual App</span>
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Ticket: </span><a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3354" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3354</span></a><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Mon, 13 Jul at 3:35 PM
<span class="separator">, Jody Maru &lt;</span></span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>[email-masked]</span></a><span class="separator"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>&gt;
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>Hi
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<span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>Can you please look into the back ground of our virtual data to see if everything is operating correctly as we are having some problems
 with classes.  RPM 84 cuts out at the warm down plus when we go to play a class for a member that has not been scheduled as they have just dropped in there seems to be very limited or no data to play them.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>Thanks
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<span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>Jody</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>From:</span><span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Les Mills International &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri",sans-serif'>[email-masked]</span></a><span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri",sans-serif'>&gt;
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<b>Sent:</b> Wednesday, 4 March 2020 1:40 p.m.<br>
<b>To:</b> Jody Maru &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri",sans-serif'>[email-masked]</span></a><span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri",sans-serif'>&gt;<br>
<b>Subject:</b> Re: Virtual</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#183247'>Hi Jody,</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>  
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>This is just a follow-up email regarding the issue you encountered a few days ago.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Upon checking in our back end data, it seems that everything is working fine in your end now.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>We will be closing this ticket now. If any issue arises, please do not hesitate to contact us back again.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Best Regards,</span></div>
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Ticket: </span><a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3354" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3354</span></a><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Mon, 2 Mar at 10:57 PM
<span class="separator">, Les Mills International &lt;</span></span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>[email-masked]</span></a><span class="separator"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>&gt;
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​Hi Jody,<br>
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Thank you for a prompt response.<br>
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We can see in our internal data that RPM 81 was re downloaded. Over the past 7 days, there have been no problems playing virtual classes.<br>
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Please let us know the name of the program, the date and time of classes, if the problem repeats in the future, so that we can diagnose accordingly.<br>
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Kindly, please let us know how it goes. We will leave this ticket open for couple of more days if you need assistance with anything else.<br>
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Warm Regards,<br>
Marika<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: </span><a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3354" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3354</span></a><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Mon, 2 Mar at 12:15 PM
<span class="separator">, Jody Maru &lt;</span></span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>[email-masked]</span></a><span class="separator"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>&gt;
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<span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>Hi Pritish</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>I’m sorry I haven’t been writing it down but I know 81 was an issue so hopefully this has been fixed.  I will monitor and let you know
 how we go.  I will make sure I get a photo if I can.  I’m not always onsite when it happens.
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<span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>Thanks</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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