Subject: Note Added - [#3726] FW: format screensaver Sjabbens healthclub
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 13 Jul 2020 23:22:34 +0000

Hi ,    Charlotte Jansen added a note and wants you to have a look.   Ticket URL:  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3726    Subject:  FW: format screensaver Sjabbens healthclub   Requester: Pierre Tromp    Note Content:   <div style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif; font-size:13px">
<div dir="ltr" style='box-sizing: border-box; font-family: "Segoe UI", system-ui, "Apple Color Emoji", "Segoe UI Emoji", sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px'>likely the EDID is not setup correctly. Response to the customer: </div>
<div dir="ltr" style='box-sizing: border-box; font-family: "Segoe UI", system-ui, "Apple Color Emoji", "Segoe UI Emoji", sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px'>The screensaver image is a different screen size and format from the video content. It sounds like the iPad has locked to that resolution setting and scaling the video to fit the window. We'd suggest adjusting the EDID settings as it's likely the EDID is causing the issue.  Please also confirm the equipment in use.</div>
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