Subject: New Reply Received - Virtuele lessen
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 13 Jul 2020 06:55:35 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Virtuele lessen  Ticket comment <div>Hey Olesia,
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<div class="">Apologies for the delayed response.</div>
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<div class="">It was a bit of a flight but I THINK its worked.</div>
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<div class="">I ended up switching the iPads as I didnt manage to do that virtually in the scheduler (it reset it back everytime).</div>
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<div class="">Can you please confirm that you see one studio with Sprint/RPM downloads and a second with BodyStep (classic and athletic)?</div>
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<div class="">Kind regards,</div>
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<div>On 10 Jul 2020, at 19:45, Les Mills International &lt;<a href="mailto:[email-masked]" class="" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div dir="ltr" class="">Hi Lin,</div>
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<div dir="ltr" class="">Thanks for your reply and your positive feedback.<br class="">
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We will be waiting for your updates.</div>
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<div dir="ltr" class="">Best Regards,<br class="">
Olesia<br class="">
Customer Services<br class="">
Les Mills Virtual App<br class="">
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3698" rel="noreferrer" class="">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3698</a>
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<blockquote class="freshdesk_quote">On Sat, 11 Jul at 4:04 AM <span class="separator">
, MyVictory Enschede &lt;<a href="mailto:[email-masked]" class="" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US" class="">Hey Olesia,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US" class="">I really appreciate you taking the time for this.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US" class="">I was last at the club on Wednesday evening (I have another job during the day) and I tried, and failed, to catch my colleagues so that they could implement the instructions
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US" class="">I’m at the club tomorrow morning and I’m going to try before my lessons start at 9:00 (and I’ve reserved time for this after my lessons at 11:00). I’ll let you know the outcome.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US" class="">Once again, thank you very much for all your help,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US" class="">Kind regards,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US" class="">Lin</span></div>
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<div class="">From: <span style="font-size: 12pt" class="">Les Mills International &lt;<a href="mailto:[email-masked]" class="" rel="noreferrer">[email-masked]</a>&gt;<br class="">
<b class="">Reply to: </b>Les Mills International &lt;<a href="mailto:[email-masked]" class="" rel="noreferrer">[email-masked]</a>&gt;<br class="">
<b class="">Date: </b>Friday, 10 July 2020 at 16:43<br class="">
<b class="">To: </b>"<a href="mailto:[email-masked]" class="" rel="noreferrer">[email-masked]</a>" &lt;<a href="mailto:[email-masked]" class="" rel="noreferrer">[email-masked]</a>&gt;<br class="">
<b class="">Cc: </b>"<a href="mailto:[email-masked]" class="" rel="noreferrer">[email-masked]</a>" &lt;<a href="mailto:[email-masked]" class="" rel="noreferrer">[email-masked]</a>&gt;, MyVictory Enschede &lt;<a href="mailto:[email-masked]" class="" rel="noreferrer">[email-masked]</a>&gt;<br class="">
<b class="">Subject: </b>Re: Virtuele lessen</span> </div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"' class="">Hi Lin,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"' class="">This is a quick follow up email.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"' class="">I see that your iPads are not synchronized with the scheduler in the last 2 days. If you still see the error message: “There are no studios that can be registered,”
 follow the steps below to re-link your studio with the Scheduler: </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"' class=""><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084192-i-m-seeing-the-error-message-looks-like-there-are-no-studios-that-can-be-registered-to-the-account-right-now-" rel="noreferrer" class="">https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084192-i-m-seeing-the-error-message-looks-like-there-are-no-studios-that-can-be-registered-to-the-account-right-now-</a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"' class="">Please let us know how it goes.</span></div>
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Best Regards,<br class="">
Olesia<br class="">
Customer Services<br class="">
Les Mills Virtual App<br class="">
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3698" rel="noreferrer" class="">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3698</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue"' class="">On Thu, 9 Jul at 11:07 PM
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"' class="">Hi ​Lin,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"' class="">Could you try now to enter the application on your iPad. I switched your iPad (My Victory) to a Yoga Studio.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"' class="">Do you see the same error message still?<br class="">
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We look forward to hearing from you.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"' class="">Best Regards,<br class="">
Olesia<br class="">
Customer Services<br class="">
Les Mills Virtual App<br class="">
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3698" rel="noreferrer" class="">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3698</a> </span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue"' class="">On Thu, 9 Jul at 10:15 PM
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-language:EN-US' class="">Hey Olesia,</span></div>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-language:EN-US' class="">I have attached the screenshot that I made yesterday.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"' class=""></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-language:EN-US' class="">If I understand you correctly, I followed the steps that you defined below (and tried MANY combinations of studio and device,
 saved in between each modification, logged into the virtual app each time) but I still get the
</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"' class="">“Looks like there are no studios that can ...”
</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"' class="">when I try to login to the Virtual app.</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"' class="">
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-language:EN-US' class="">Kind regards,</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"' class=""></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-language:EN-US' class="">Lin</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"' class=""></span>
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