Subject: Assigned to Group - Re: Breathe Hervey Bay - LMV App and AV system reset - Follow up
From: Les Mills International <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Jul 2020 06:13:56 +0000

Hi  A new ticket has been assigned to your group "Level 1". Please follow the link below to view the ticket.  Re: Breathe Hervey Bay - LMV App and AV system reset - Follow up Hi Julie,

I spoke to Paul Smith today and he mentioned that the Virtual playback system is working, but there are selected programs scheduled that started and played out, but ended early and the projector turned off and screen retracted.

To help in working out this issue, can you kindly keep track and report back via email the program title, date and time of each interrupted program occurrence and we can then review this case with Les Mills Helpdesk to work out the cause?

Thank you for your kind patience and cooperation in helping to resolve this issue and get the club back to uninterrupted Virtual playback operations.

Kind Regards,

Greg

Greg Cartagena | Virtual AV Support Specialist
Les Mills Asia Pacific | www.lesmills.com.au<http://www.lesmills.com.au>
PO Box 3998 Manuka ACT 2603 AUSTRALIA
Tel +61 455 508 248 | Email [email-masked]

Please note, my standard office hours are: Mondays – Fridays 9:30am – 2:30pm

[/var/folders/cy/jz6gmzgn12lbvn68mt_q971w0000gn/T/com.microsoft.Outlook/WebArchiveCopyPasteTempFiles/cid77ac257e-e663-4ed4-9678-16f5650ec0da]<https://lesmills.com.au/club/reset-your-club>

Download<https://www.lesmills.com.au/returntoteaching> our comprehensive guide, to help you return to teaching with confidence.

The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and the attachments. BODYATTACK®, BODYBALANCE®, BODYCOMBAT®, BODYJAM®, BODYPUMP®, BODYSTEP®, BORN TO MOVE®, CLUB COUNT®, CXWORX®,  IMMERSIVE FITNESS®, LES MILLS BARRE™, LES MILLS GRIT®, LES MILLS SPRINT®, LES MILLS TONE™, MBX®, RPM®, SH'BAM®, SMARTBAND®, SMARTBAR®, SMARTSTEP®, THE TRIP® are all registered trademarks of Les Mills Asia Pacific.

From: "[email-masked]" <[email-masked]>
Date: Tuesday, 7 July 2020 at 2:08 PM
To: Greg Cartagena <[email-masked]>
Cc: Kathryn Tighe <[email-masked]>, 'Paul Smith' <[email-masked]>
Subject: RE: Breathe Hervey Bay - LMV App and AV system reset

Hello Greg,

Thanks for sending this through.  Nathan (Club Manager) and I went through it page by page and checked all the settings and they are correct.  It is basically a repeat of the Les Mills Automation Guide.

Is there any other direction I should give the electrician tomorrow other than setting up the external trigger?

Kindest Regards
Julie Deakin
0413 049 489

From: Greg Cartagena <[email-masked]>
Sent: Tuesday, 7 July 2020 11:44 AM
To: [email-masked]
Cc: Kathryn Tighe <[email-masked]>; Paul Smith <[email-masked]>
Subject: Breathe Hervey Bay - LMV App and AV system reset

Hi Julie,

I have included these Les Mills Virtual AV set up guide file attachments for use as a reference when your electrical contractor is on site in the morning to reset all iPad App settings and test the AV playback.

We can ask if Paul Smith may be able to contact the electrical tech when he arrives on site at approx.. 7:00 or 7:30am if you can provide Paul with the electrician’s contact number. In that way they can talk through the Virtual App set up and a playback device troubleshooting process once the signal trigger part is installed at the projector.

Thank you all for your time and assistance.

Kind Regards,

Greg

Greg Cartagena | Virtual AV Support Specialist
Les Mills Asia Pacific | www.lesmills.com.au<http://www.lesmills.com.au>
PO Box 3998 Manuka ACT 2603 AUSTRALIA
Tel +61 455 508 248 | Email [email-masked]<mailto:[email-masked]>

Please note, my standard office hours are: Mondays – Fridays 9:30am – 2:30pm

[/var/folders/cy/jz6gmzgn12lbvn68mt_q971w0000gn/T/com.microsoft.Outlook/WebArchiveCopyPasteTempFiles/cid77ac257e-e663-4ed4-9678-16f5650ec0da]<https://lesmills.com.au/club/reset-your-club>

Download<https://www.lesmills.com.au/returntoteaching> our comprehensive guide, to help you return to teaching with confidence.

The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and the attachments. BODYATTACK®, BODYBALANCE®, BODYCOMBAT®, BODYJAM®, BODYPUMP®, BODYSTEP®, BORN TO MOVE®, CLUB COUNT®, CXWORX®,  IMMERSIVE FITNESS®, LES MILLS BARRE™, LES MILLS GRIT®, LES MILLS SPRINT®, LES MILLS TONE™, MBX®, RPM®, SH'BAM®, SMARTBAND®, SMARTBAR®, SMARTSTEP®, THE TRIP® are all registered trademarks of Les Mills Asia Pacific.

 https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3714