Subject: Assigned to Group - FW: Myvictory Virtual lessen
From: Les Mills International <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Jul 2020 06:06:00 +0000

Hi  A new ticket has been assigned to your group "Level 1". Please follow the link below to view the ticket.  FW: Myvictory Virtual lessen Hi Les Mills virtual team,

We have a problem starting up one of our new LMI virtual clubs.
They have a difficulty synching the masterclasses on the ipads. On the computer the scheduling went well, but when they then log in to the LM virtual app. On the ipad they get an error. Please see the image we have added in the email. We tried to help them, but unfortunately it still doesn’t work.
Can you please look in to it and give us advice?
Thanks in advance.

Kind regards,

Jeanine

Van: MyVictory Enschede <[email-masked]>
Verzonden: zaterdag 4 juli 2020 19:08
Aan: Jeanine Schulenklopper <[email-masked]>
Onderwerp: Myvictory Virtual lessen

Hey Jeanine,

Ik heb een screenshot van de Les Mills virtual website waar wij de studio roosters ingevuld hebben. Misschien zie je iets mis hier.

Ik had de Step lessen op de “Yoga studio” iPad gezet (je ziet de sync in de screenshot) Dat ging prima. Toen ik probeerde daarna in te loggen bij de Les Mills Virtual app kreeg ik de foutmelding in de pdf.

Ik ging dan terug naar de “Cycling studio” iPad en opende de Les Mills Virtual app. Toen zag ik de Yoga studio rooster.

Misschien zie jij iets?

Groeten Lin

[A screenshot of a cell phone  Description automatically generated]

 https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3705