Subject: New Reply Received - Virtual
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 13 Jul 2020 02:35:07 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Virtual  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>Hi
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>Can you please look into the back ground of our virtual data to see if everything is operating correctly as we are having some problems
 with classes.  RPM 84 cuts out at the warm down plus when we go to play a class for a member that has not been scheduled as they have just dropped in there seems to be very limited or no data to play them.</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>Thanks
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>Jody</span></div>
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<div>From:<span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Les Mills International &lt;[email-masked]&gt;
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<b>Sent:</b> Wednesday, 4 March 2020 1:40 p.m.<br>
<b>To:</b> Jody Maru &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Virtual</span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#183247'>Hi Jody,</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>  </span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>This is just a follow-up email regarding the issue you encountered a few days ago.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Upon checking in our back end data, it seems that everything is working fine in your end now.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>We will be closing this ticket now. If any issue arises, please do not hesitate to contact us back again.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Best Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Marika</span></div>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3354" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3354</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Mon, 2 Mar at 10:57 PM
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​Hi Jody,<br>
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Thank you for a prompt response.<br>
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We can see in our internal data that RPM 81 was re downloaded. Over the past 7 days, there have been no problems playing virtual classes.<br>
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Please let us know the name of the program, the date and time of classes, if the problem repeats in the future, so that we can diagnose accordingly.<br>
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Kindly, please let us know how it goes. We will leave this ticket open for couple of more days if you need assistance with anything else.<br>
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Warm Regards,<br>
Marika<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3354" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3354</a> </span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Mon, 2 Mar at 12:15 PM
<span class="separator">, Jody Maru &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>Hi Pritish</span></div>
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<span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>I’m sorry I haven’t been writing it down but I know 81 was an issue so hopefully this has been fixed.  I will monitor and let you know
 how we go.  I will make sure I get a photo if I can.  I’m not always onsite when it happens.
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>From:</span><span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, 2 March 2020 5:12 a.m.<br>
<b>To:</b> Jody Maru &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="http://[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Re: Virtual</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Jody,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hope you are enjoying the weekend. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Could you please let us know the name of the programs date and time of the issue so that we can diagnose it further. We have taken a look at the backend data for the past
 30 days and we do not see any major issues with club's virtual playback. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>It would be really helpful to also let us know what exactly do you see on the app and the display when the issue occurs. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​Looking forward to your reply with the requested information. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Warm Regards,<br>
Pritish<br>
Customer Services<br>
Les Mills Virtual App</span></div>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3354" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3354</a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Fri, 28 Feb at 2:23 PM
<span class="separator">, Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Jody,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Glad to hear that the diagnostic test was fine. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Please let us know if you encounter the same issue again or if you have any further queries. We will keep this ticket open for another 48 hours.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Kind Regards,<br>
Nusan<br>
Customer Services<br>
Les Mills Virtual App</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Ticket:
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