Subject: Re: LSM Joining Case Test - Porush Rajput
From: Porush Rajput <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 11 Jul 2020 08:06:29 -0400

| | LSM Joining Case Test

Name | Porush Rajput
E-mail | [email-masked]
Phone Number | (+91) 8368864161
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I've selected Blurb 1 because with the right choice of words priority is given to the safety by informing that tickets should be delieved on the address provided by the customer, which in my opinion will provide a satisfactory resolution to the customer without compromising the safety and security of the tickets. Blurb 1 shows that the viagogo is customer oriented but still also prioritize the guarantee of safety and security of the tickets.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | In good customer service customer satisfaction matters but a great customer service is always customer oriented. By providing a good customer service one can only make their customer happy or satisfy by meeting their expectations and a great customer service will always try to exceeds the customer expectations , and as a result along with being satisy, customer also remains loyal to the brand or the organisation.

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