Subject: New Reply Received - Virtuele lessen
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Fri, 10 Jul 2020 15:04:46 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Virtuele lessen  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">Hey Olesia,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">I really appreciate you taking the time for this.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">I was last at the club on Wednesday evening (I have another job during the day) and I tried, and failed, to catch my colleagues so that they could implement the instructions you detailed
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">I’m at the club tomorrow morning and I’m going to try before my lessons start at 9:00 (and I’ve reserved time for this after my lessons at 11:00). I’ll let you know the outcome.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">Once again, thank you very much for all your help,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">Kind regards,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">Lin</span></div>
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<div>From: <span style="font-size:12.0pt;color:black">Les Mills International &lt;[email-masked]&gt;<br>
<b>Reply to: </b>Les Mills International &lt;[email-masked]&gt;<br>
<b>Date: </b>Friday, 10 July 2020 at 16:43<br>
<b>To: </b>"[email-masked]" &lt;[email-masked]&gt;<br>
<b>Cc: </b>"[email-masked]" &lt;[email-masked]&gt;, MyVictory Enschede &lt;[email-masked]&gt;<br>
<b>Subject: </b>Re: Virtuele lessen</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Lin,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>This is a quick follow up email.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>I see that your iPads are not synchronized with the scheduler in the last 2 days. If you still see the error message: “There are no studios that can be registered,” follow the
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084192-i-m-seeing-the-error-message-looks-like-there-are-no-studios-that-can-be-registered-to-the-account-right-now-" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084192-i-m-seeing-the-error-message-looks-like-there-are-no-studios-that-can-be-registered-to-the-account-right-now-</a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Please let us know how it goes.</span></div>
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Best Regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3698" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3698</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Thu, 9 Jul at 11:07 PM
<span class="separator">, Les Mills International &lt;[email-masked]&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi ​Lin,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Thank you for your reply.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Could you try now to enter the application on your iPad. I switched your iPad (My Victory) to a Yoga Studio.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Do you see the same error message still?<br>
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We look forward to hearing from you.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Best Regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3698" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3698</a> </span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Thu, 9 Jul at 10:15 PM
<span class="separator">, MyVictory Enschede &lt;[email-masked]&gt; wrote: </span></span><span class="separator"></span>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-language:EN-US'>Hey Olesia,</span></div>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-language:EN-US'>I have attached the screenshot that I made yesterday.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-language:EN-US'>If I understand you correctly, I followed the steps that you defined below (and tried MANY combinations of studio and device, saved in between
 each modification, logged into the virtual app each time) but I still get the </span>
<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>“Looks like there are no studios that can ...”
</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>when I try to login to the Virtual app.</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-language:EN-US'>Kind regards,</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-language:EN-US'>Lin</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>From:
</span><span style='font-size:12.0pt;font-family:"Helvetica Neue";color:black'>Les Mills International &lt;[email-masked]&gt;<br>
<b>Reply to: </b>Les Mills International &lt;[email-masked]&gt;<br>
<b>Date: </b>Thursday, 9 July 2020 at 10:55<br>
<b>To: </b>"[email-masked]" &lt;[email-masked]&gt;<br>
<b>Cc: </b>"[email-masked]" &lt;[email-masked]&gt;, "[email-masked]" &lt;[email-masked]&gt;, MyVictory Enschede &lt;[email-masked]&gt;<br>
<b>Subject: </b>Re: Virtuele lessen</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Jeanine,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Thank you for your email and translation.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>The Club can click the down arrow below and switch the iPad (My Victory) from Studio 7 to other studio (Yoga studio). And then tap Save Changes.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>To do this, please log in to your Scheduler. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Navigate to Settings &gt; Manage Devices and connect your iPad (My Victory) to Yoga Studio. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Please let us know how it goes.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Best Regards,<span style="color:#183247"><br>
</span>Olesia<span style="color:#183247"><br>
</span>Customer Services<span style="color:#183247"><br>
</span>Les Mills Virtual App</span></div>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3698" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3698</a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Thu, 9 Jul at 9:02 PM
<span class="separator">, Jeanine Schulenklopper &lt;[email-masked]&gt; wrote: </span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Olesia,</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>The club answered yesterday evening. Unfortunately they still can’t use the ipads.</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>If you could look at her answer for us? I translated it for you in English. (She forgot to send the screenshot).</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>Thanks in advance.</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>Kr, Jeanine</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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</span><span lang="EN-US" style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#222222;background:#F8F9FA'>Hey Jeanine,
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<span lang="EN-US" style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#222222;background:#F8F9FA'>There is now an additional studio, Studio 7 We had Cycling Studio and Yoga Studio and so now see 3, see screenshot.
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<span lang="EN-US" style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#222222;background:#F8F9FA'>We now have 2 devices that we can choose
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