Subject: Re: LSM Joining Case Test - Lidiya -
From: Lidiya - <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Jul 2020 10:49:55 -0400

| | LSM Joining Case Test

Name | Lidiya -
E-mail | [email-masked]
Phone Number | (+91) 8376958210
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Customer needs the ticket at the hotel he would be staying. Blurb 4 gives the entire detail of the method how the ticket can be requested and issued.

Blurb 3 however has acknowledgement first which is essential for customer service.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good CUX service - Acknowledging the customer and a tick mark on the do’s and don’t

Great CUX service- Maintaining the relationship with customer. Walking extra mile for them. Right from selling the product to presenting and post - selling the product being available for them.

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