Subject: Re: LSM Joining Case Test - Trisha Bambani
From: Trisha Bambani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Jul 2020 10:28:58 -0400

| | LSM Joining Case Test

Name | Trisha Bambani
E-mail | [email-masked]
Phone Number | (91) 9015525058
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I have selected Blurb 4 and the reason for the same is it has answered and resolved the concern raised by the customer by giving him/her a solution to change the address.

Amend- Rest assured, we’re closely monitoring your order and communicating with your seller to ensure hassle free delivery of your ticket

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is something which is not beyond the customers imagination.Customer will get a service or resolution which he/she was expecting in his/her mind,while Great customer service is going beyond customers imagination wherein organization/customer care executive went an extra mile and getting that WOW factor inside the customer

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