Subject: Assigned to Group - FW: Problems LM Virtual customers
From: Les Mills International <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Jul 2020 10:43:57 +0000

Hi  A new ticket has been assigned to your group "Level 1". Please follow the link below to view the ticket.  FW: Problems LM Virtual customers Following up on this please.

Nate Garven | Head of Market Implementation
Les Mills International | [email-masked]
tel +44 7711 907703 | www.lesmills.com/uk
From: Kirsten Vesters <[email-masked]>
Date: Friday, 10 July 2020 at 11:21
To: Nate Garven <[email-masked]>
Subject: RE: Problems LM Virtual customers

Hi Nate,

Haven’t heard anything yet.
Can I get in contact with anyone?

Thanks!

Br, Kirsten

Best regards,

<http://www.lesmills.nl/>

Kirsten Vesters
Project Coördinator
<https://www.facebook.com/LesMillsNetherlandsBelgium>   <https://www.instagram.com/lesmillsnlbe>    <https://www.linkedin.com/company/hdd-group-les-mills>

Elzenweg 37
5144 MB Waalwijk
Tel: +31 (0)416 34 97 25
Web: www.lesmills.nl<http://www.lesmills.nl>

Van: Nate Garven <[email-masked]>
Verzonden: donderdag 9 juli 2020 09:51
Aan: Kirsten Vesters <[email-masked]>
Onderwerp: Re: Problems LM Virtual customers

Thanks escalating to support now
Sent from my iPhone

Nate Garven​
 |
Head of Market Implementation
Les Mills International
 |
[email-masked]<mailto:[email-masked]>
tel +44 7711 907703<tel:+44%207711%20907703>
 |
www.lesmills.com/uk<http://www.lesmills.com/uk>
<https://www.lesmills.com/uk/clubs-and-facilities/recovery/>
<http://www.lesmills.com/>
<https://www.facebook.com/LesMillsUK>
<https://www.instagram.com/lesmillsuk>
<https://www.linkedin.com/company/les-mills-uk-lmuk->
<https://www.youtube.com/user/lesmillsgroupfitness>
<https://twitter.com/lesmills>
On 9 Jul 2020, at 08:44, Kirsten Vesters <[email-masked]<mailto:[email-masked]>> wrote:
Hi Nate,

This is one of the clubs who has issues with their login to LM virtual:
ACCOUNT NAME
CONTACTPERSOON CP TEAM
SITE ADRESS
KEY CONTACT FIRST NAME
SURE NAME
KEY CONTACT EMAIL ADDRES
Username LM Virtual
FEB247 Ijmuiden
Pierre
Betelgeuzestraat 14A, 1974 AP Ijmuiden
Wouter
Veer
[email-masked] <mailto:[email-masked]>
[email-masked]<mailto:[email-masked]>

BR, Kirsten

Van: Nate Garven <[email-masked]<mailto:[email-masked]>>
Verzonden: woensdag 8 juli 2020 19:34
Aan: Kirsten Vesters <[email-masked]<mailto:[email-masked]>>
Onderwerp: Re: Problems LM Virtual customers

Hi can you provide details of account and will get support to review. Thanks
Sent from my iPhone

Nate Garven​
 |
Head of Market Implementation
Les Mills International
 |
[email-masked]<mailto:[email-masked]>
tel +44 7711 907703<tel:+44%207711%20907703>
 |
www.lesmills.com/uk<http://www.lesmills.com/uk>
<https://www.lesmills.com/uk/clubs-and-facilities/recovery/>

<http://www.lesmills.com/>

<https://www.facebook.com/LesMillsUK>

<https://www.instagram.com/lesmillsuk>

<https://www.linkedin.com/company/les-mills-uk-lmuk->

<https://www.youtube.com/user/lesmillsgroupfitness>

<https://twitter.com/lesmills>

On 8 Jul 2020, at 18:18, Kirsten Vesters <[email-masked]<mailto:[email-masked]>> wrote:
Hi Nate,

A couple of our LM virtual customers have some issues with starting again after the lock-down. They can’t login because their  account isn’t recognized.
Could it be that their account is locked because they didn’t used it for a couple of months, and how can they resolve it?

Thanks in advance!

BR,
Kirsten

Outlook voor iOS<https://aka.ms/o0ukef> downloaden

 https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3720