Subject: Tech Support Candidate - Jai Patel
From: Jai Patel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Jul 2020 06:08:49 -0400

| | Tech Support Test

Name | Jai Patel
E-mail | [email-masked]
Phone Number | (+91) 8619633942
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgoan

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Aves shopping Pvt. Ltd. | CSA | 22 Oct. | 21000
Previous Employer 2 | Jindal intellicom | CSA | 09 May | 21000

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, I will check the error occured in all the browser or in specific browser.

If the error occured in all the browser then I will clear the cache memory and delete the browsing history.

If the error occured in specific browser then I will update that browser.

What according to you is difference between Bluetooth and Wifi?

1. Bluetooth allows short range data transfer whereas wifi allows to connect with the internet.

2. Bluetooth limits the no. of devices whereas wifi is open to connect more devices.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1. Resolving the problem on first contact.
2. Understand the customer problem.
3. Personalisation
4. Going an Extra mile and getting that wow factor from the customer.

What according to you makes you a good candidate for customer service or technical support job?

1. Good process knowledge.
2. Good communication language.
3. Good listener.
4. Having confidence.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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