Subject: Ticket re-opened - [#3718] downloadproblem new classes
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Fri, 10 Jul 2020 08:36:04 +0000

Hi Pritish Nandi,  Ticket “#3718 – downloadproblem new classes” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3718 to view the ticket.  Ticket comment    
 Hi Olesia, 

  

 The club toggled the night scheduled download switch and 20 of the 21 downloads are completed. 

 He made a video of this (see attachment) and the BODYBALANCE 87 download will not run, can you check please why this one won’t work? 

  

 
 Best regards, 

 
Pierre Tromp 
Club Performance Coördinator 

 
 
Elzenweg 37 
5144 MB Waalwijk 
The Netherlands 
Web: www.lesmills.nl 

 

 

 

 

   
 Van: Les Mills International <[email-masked]> 
 
Verzonden: donderdag 9 juli 2020 16:24 
Aan: Pierre Tromp <[email-masked]> 
Onderwerp: Re: downloadproblem new classes 

 

 

 Hi Pierre, 

 

   

 
 Thank you for your prompt reply. 

 

   

 
 Please request Club to share with us screenshot of the MANAGE DOWNLOADS> Night Scheduled Download is toggled to gray (off). Also here are the initial steps to solve the problem: 

 
 
 ​ 

 
 
 https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084208-my-content-downloads-have-failed-what-should-i-do- 

 

   

 
 If this does not help, please let us know. 

 

   

 
 Kind Regards, 
Olesia 
Customer Services 
Les Mills Virtual App 

 

Ticket:  
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3718 

 

 
 On Fri, 10 Jul at 2:55 AM 
, Pierre Tromp <[email-masked]> wrote: 

 

 
 Hi Olesia, 

 

 

 
 
 Thanks for your help but the problem is a little bit bigger I think. 

 

 
 This issue had occurred before with ticketnumber 3514 and the owner already toggled the switch back to grey and nothing happened. 

 

 
 Do you have more solutions maybe? 

 

   

 

 

 
 Met vriendelijke groet, 

 
Pierre Tromp 
Club Performance Coördinator 

 
 
Elzenweg 37 
5144 MB Waalwijk 
Tel: +31 (0)416 34 97 25 
Web: www.lesmills.nl 

 

 

 

 

 

 

 Van: Les Mills International <[email-masked]> 
 
Verzonden: donderdag 9 juli 2020 14:54 
Aan: Pierre Tromp <[email-masked]> 
Onderwerp: Re: downloadproblem new classes 

 

 

 

 
 Hi Pierre, 

 

 

 

 
 
 Thank you for contacting us today. 

 

 
 ​ 

 

 
 Thank you for the screenshot, it is very helpful. I can clearly see that “Night Scheduled Download” is toggled to green (on). Please off “Night Scheduled Download” and classes 
 will start downloading. 
 
https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084211-how-do-i-restrict-downloads-to-certain-times-of-the-day- 
 
We will keep this ticket open for another 48 hours. Please feel free to reach out if you have any further questions. 
 
Best Regards, 
Olesia 
Customer Services 
Les Mills Virtual App 
 
Ticket:  
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3718 

 

 
 
 On Fri, 10 Jul at 1:03 AM 
, Pierre Tromp <[email-masked]> wrote: 

 

 
 
 Hi supportteam, 

 

 

 

 

 For our client Bodykicks Weerselo we got a message that the downloads are staying in the progress fase, see printscreen below. 

 

 

 
 The username is 
[email-masked] 

 

 

 
 Can you check this please and give me an update on what to do? 

 

 

 

 

 

 

 

 

 Best regards, 

 
Pierre Tromp 
Club Performance Coördinator 

 
 
Elzenweg 37 
5144 MB Waalwijk 
The Netherlands 
Web: www.lesmills.nl 

 

 

 

 

 

 

 

 
 
 3718:859387 

 

 

 

 
 3718:859387 

 

    
 Attachments : 
1. VID-20200710-WA0000.mp4