Subject: Re: LSM Joining Case Test - Ayush Mathur
From: Ayush Mathur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Jul 2020 03:28:27 -0400

| | LSM Joining Case Test

Name | Ayush Mathur
E-mail | [email-masked]
Phone Number | (+91) 8802541768
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Thi blurb ensures that customer is able to track down the status of delivery and if he is travelling before receiving the tickets, then he can update the address through the link. He can make sure he is getting the tickets at the right place as his primary concern is to get the tickets at hotel where he is staying.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Inorder for it to be great customer service, we need to be emphatic with the customers, make sure to apologize for any discomfort and deal with their issue on priorty basis so that you are getting their business in future as well.
Whereas good customer service can be said where we are barely satisfying them with our services and there is no guarantee that we will get their business in future.

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