Subject: Ticket re-opened - [#3718] downloadproblem new classes
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 09 Jul 2020 13:55:18 +0000

Hi Pritish Nandi,  Ticket “#3718 – downloadproblem new classes” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3718 to view the ticket.  Ticket comment    
 Hi Olesia, 

  

 Thanks for your help but the problem is a little bit bigger I think. 

 This issue had occurred before with ticketnumber 3514 and the owner already toggled the switch back to grey and nothing happened. 

 Do you have more solutions maybe? 

  

  

 Met vriendelijke groet, 

 
Pierre Tromp 
Club Performance Coördinator 

 
 
Elzenweg 37 
5144 MB Waalwijk 
Tel: +31 (0)416 34 97 25 
Web: www.lesmills.nl 

 

  

  

  

 Van: Les Mills International <[email-masked]> 
 
Verzonden: donderdag 9 juli 2020 14:54 
Aan: Pierre Tromp <[email-masked]> 
Onderwerp: Re: downloadproblem new classes 

 

 

 Hi Pierre, 

 

   

 
 Thank you for contacting us today. 

 
 
 ​ 

 
 
 Thank you for the screenshot, it is very helpful. I can clearly see that “Night Scheduled Download” is toggled to green (on). Please off “Night Scheduled Download” and classes 
 will start downloading. 
 
https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084211-how-do-i-restrict-downloads-to-certain-times-of-the-day- 
 
We will keep this ticket open for another 48 hours. Please feel free to reach out if you have any further questions. 
 
Best Regards, 
Olesia 
Customer Services 
Les Mills Virtual App 
 
Ticket:  
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3718 

 

 
 On Fri, 10 Jul at 1:03 AM 
, Pierre Tromp <[email-masked]> wrote: 

 

 
 Hi supportteam, 

 

 

 
 
 For our client Bodykicks Weerselo we got a message that the downloads are staying in the progress fase, see printscreen below. 

 

 
 The username is 
[email-masked] 

 

 
 Can you check this please and give me an update on what to do? 

 

 

 

 

 

 
 
 Best regards, 

 
Pierre Tromp 
Club Performance Coördinator 

 
 
Elzenweg 37 
5144 MB Waalwijk 
The Netherlands 
Web: www.lesmills.nl 

 

 

 

 

 

 

 
 3718:859387