Subject: New Reply Received - Virtuele lessen
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 09 Jul 2020 09:15:53 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Virtuele lessen  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">Hey Olesia,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">I have attached the screenshot that I made yesterday.</span></div>
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<span lang="EN-US" style="mso-fareast-language:EN-US">If I understand you correctly, I followed the steps that you defined below (and tried MANY combinations of studio and device, saved in between each modification, logged into the virtual
 app each time) but I still get the </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>“Looks like there are no studios that can ...”</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
<span lang="EN-US">when I try to login to the Virtual app.</span></span><span lang="EN-US" style="mso-fareast-language:EN-US"></span>
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">Kind regards,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">Lin</span></div>
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<div>From: <span style="font-size:12.0pt;color:black">Les Mills International &lt;[email-masked]&gt;<br>
<b>Reply to: </b>Les Mills International &lt;[email-masked]&gt;<br>
<b>Date: </b>Thursday, 9 July 2020 at 10:55<br>
<b>To: </b>"[email-masked]" &lt;[email-masked]&gt;<br>
<b>Cc: </b>"[email-masked]" &lt;[email-masked]&gt;, "[email-masked]" &lt;[email-masked]&gt;, MyVictory Enschede &lt;[email-masked]&gt;<br>
<b>Subject: </b>Re: Virtuele lessen</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Jeanine,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Thank you for your email and translation.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>The Club can click the down arrow below and switch the iPad (My Victory) from Studio 7 to other studio (Yoga studio). And then tap Save Changes.</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue";border:solid windowtext 1.0pt;padding:0cm'><img width="32" height="32" style="width:.3333in;height:.3333in" id="_x0000_i1025" src="cid:~WRD0000.jpg" alt="Image removed by sender."></span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>To do this, please log in to your Scheduler. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Navigate to Settings &gt; Manage Devices and connect your iPad (My Victory) to Yoga Studio. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Please let us know how it goes.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Best Regards,<span style="color:#183247"><br>
</span>Olesia<span style="color:#183247"><br>
</span>Customer Services<span style="color:#183247"><br>
</span>Les Mills Virtual App</span></div>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3698" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3698</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Thu, 9 Jul at 9:02 PM
<span class="separator">, Jeanine Schulenklopper &lt;[email-masked]&gt; wrote: </span>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Olesia,</span></div>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>The club answered yesterday evening. Unfortunately they still can’t use the ipads.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>If you could look at her answer for us? I translated it for you in English. (She forgot to send the screenshot).</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>Thanks in advance.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>Kr, Jeanine</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>---------------------------------------------------</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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</span><span lang="EN-US" style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#222222;background:#F8F9FA'>Hey Jeanine,
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<span lang="EN-US" style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#222222;background:#F8F9FA'>There is now an additional studio, Studio 7 We had Cycling Studio and Yoga Studio and so now see 3, see screenshot.
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<span lang="EN-US" style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#222222;background:#F8F9FA'>We now have 2 devices that we can choose
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>from: - Myvictory - MyVictory Yoga Studio I have tried all combinations of allocating devices to a studio and then logging into the virtual app but on both ipads I get the error
 message “Looks like there are no studios that can ...” I also uninstalled and reinstalled the app on both ipads but that didn't help either
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<b><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Van:</span></b><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> MyVictory Enschede &lt;[email-masked]&gt;
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<b>Verzonden:</b> woensdag 8 juli 2020 21:23<br>
<b>Aan:</b> Jeanine Schulenklopper &lt;[email-masked]&gt;<br>
<b>Onderwerp:</b> Re: Virtuele lessen</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hey Jeanine,
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Er is nu een extra studio, Studio 7</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Wij hadden Cycling Studio en Yoga Studio en dus nu 3 zien, zie screenshot. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Wij hebben nu 2 devices waarvan wij kunnen kiezen:</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>- MyVictory Yoga Studio</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Ik heb alle combinaties geprobeerde van devices alloceren aan een studio en dan inloggen op de virtual app maar op beide ipads krijg ik de foutmelding “Looks like there are no
 studios that can...”</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Ik heb de app ook verwijderd op beide ipads en opnieuw geïnstalleerd maar dat heeft ook niet geholpen </span></div>
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On 8 Jul 2020, at 15:17, Jeanine Schulenklopper &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-language:EN-US'>Hi,</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-language:EN-US'>Bedankt en graag gedaan.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-language:EN-US'>Laten we hopen dat ie het nu doet</span><span style='font-size:10.0pt;font-family:"Apple Color Emoji";mso-fareast-language:EN-US'>&#128521;</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-language:EN-US'>Gr, Jeanine</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<b><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Van:</span></b><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> MyVictory Enschede &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Verzonden:</b> woensdag 8 juli 2020 15:14<br>
<b>Aan:</b> Jeanine Schulenklopper &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Onderwerp:</b> Re: Virtuele lessen</span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-language:EN-US'>Hey Jeanine,</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-language:EN-US'>Ik ben op de club over een paar uren. Ik stuur je direct een bericht na het testen.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-language:EN-US'>Alvast bedankt voor alle moeite. Het is zeker gewaardeerd.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<b><span style='font-size:12.0pt;font-family:"Helvetica Neue";color:black'>From:
</span></b><span style='font-size:12.0pt;font-family:"Helvetica Neue";color:black'>Jeanine Schulenklopper &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Date: </b>Wednesday, 8 July 2020 at 15:08<br>
<b>To: </b>MyVictory Enschede &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc: </b>Pierre Tromp &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject: </b>RE: Virtuele lessen</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-language:EN-US'>Hi Linda,</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-language:EN-US'>Zojuist heb ik de melding ontvangen, dat het zou zijn opgelost.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-language:EN-US'>Wil je proberen of je nu wel 2 studio’s ziet?</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-language:EN-US'>Thnks,</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-language:EN-US'>Gr, Jeanine</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<b><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Van:</span></b><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Verzonden:</b> dinsdag 7 juli 2020 12:06<br>
<b>Aan:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>CC:</b> Jeanine Schulenklopper &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Pierre Tromp &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Onderwerp:</b> Re: Virtuele lessen</span>
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<span style="font-size:10.0pt;font-family:Helvetica">Hi Jeanin,</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style="font-size:10.0pt;font-family:Helvetica">Thank you for your reply.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style="font-size:10.0pt;font-family:Helvetica">Unfortunately, I can’t change the information in the Club account, this can be done only by the Customer Experience Manager, as we are technical support for the Les Mills Virtual application.
 But I can make a request on your behalf.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style="font-size:10.0pt;font-family:Helvetica">Hi @Mehul,</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style="font-size:10.0pt;font-family:Helvetica">Could you please look into this case and help My Victory Club add Second Studio to their account. Also, please change the account owner information for this Customer from Inge Verhoeven
 to Mariska van Engelen. The case number in Sales Force is 00157761.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style="font-size:10.0pt;font-family:Helvetica">We are looking forward to hearing from you soon. </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style="font-size:10.0pt;font-family:Helvetica">Best Regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3698" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3698</a></span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style="font-size:10.0pt;font-family:Helvetica">On Tue, 7 Jul at 10:23 PM
<span class="separator">, Jeanine Schulenklopper &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style="font-size:10.0pt;font-family:Helvetica;mso-fareast-language:EN-US">Hi Olesia,</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span lang="EN-US" style="font-size:10.0pt;font-family:Helvetica;mso-fareast-language:EN-US">Thanks for your answer. I don’t know if you can help us, but my colleague already made a case of this question last Friday.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span lang="EN-US" style="font-size:10.0pt;font-family:Helvetica;mso-fareast-language:EN-US">Inge Verhoeven is not working for HDD anymore, our new colleague is Marisca van Engelen. Can you change this in your system?</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span lang="EN-US" style="font-size:10.0pt;font-family:Helvetica;mso-fareast-language:EN-US">The person that is her contact, see below, has still not changed the devices from 1 to 2.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span lang="EN-US" style="font-size:10.0pt;font-family:Helvetica;mso-fareast-language:EN-US">Is there anything that you can do for us in this case? Below I typed the case number and name of the person who is our contact for this casenumber.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span lang="EN-US" style="font-size:10.0pt;font-family:Helvetica;mso-fareast-language:EN-US">Thanks in advance.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span lang="EN-US" style="font-size:10.0pt;font-family:Helvetica;mso-fareast-language:EN-US"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> case number 00157761  
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<span style="font-size:10.0pt;font-family:Helvetica">Van: Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Verzonden:</b> donderdag 2 juli 2020 19:53<br>
<b>Aan:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>CC:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Jeanine Schulenklopper &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Onderwerp:</b> Re: Virtuele lessen</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style="font-size:10.0pt;font-family:Helvetica">​Hoi Lin,<br>
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Bedankt voor het bevestigen van je gebruikersnaam.<br>
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Ik heb uw accountgegevens gecontroleerd en zie dat er nog maar één Studio is en niet twee. Neem dan contact op met uw Customer Experience Manager (Inge Verhoeven) en hij kan een nieuwe Studio voor u toevoegen.<br>
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Nadat de studio is toegevoegd door uw Les Mills-vertegenwoordiger, downloadt u de app op uw nieuwe iPad en logt u in met uw gebruikersnaam en wachtwoord, selecteert u de gewenste studio en begint u met de installatie.<br>
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We houden dit ticket de komende 48 uur open. Laat het ons weten als u nog meer assistenten nodig heeft.<br>
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Vriendelijke groeten,<br>
Olesia<br>
Klantenservice<br>
Les Mills virtuele app</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3698" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3698</a></span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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Attachments :
1. <a href='http://lesmillsvirtualapp.freshdesk.com/helpdesk/attachments/36068886225'>Virtual LesMills.pdf</a>
  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3698