Subject: New Reply Received - Virtuele lessen
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 09 Jul 2020 08:02:56 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Virtuele lessen  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span lang="EN-US">Hi Olesia,</span></div>
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<div class="MsoNormal"><span lang="EN-US">The club answered yesterday evening. Unfortunately they still can’t use the ipads.</span></div>
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<div class="MsoNormal"><span lang="EN-US">If you could look at her answer for us? I translated it for you in English. (She forgot to send the screenshot).</span></div>
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<div class="MsoNormal"><span lang="EN-US">Thanks in advance.</span></div>
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<div class="MsoNormal"><span lang="EN-US">Kr, Jeanine</span></div>
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</span><span lang="EN-US" style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#222222;background:#F8F9FA'>Hey Jeanine,
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<div class="MsoNormal"><span lang="EN-US" style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#222222;background:#F8F9FA'>There is now an additional studio, Studio 7 We had Cycling Studio and Yoga Studio and so now see 3, see screenshot.
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<div class="MsoNormal"><span lang="EN-US" style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#222222;background:#F8F9FA'>We now have 2 devices that we can choose </span></div>
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<div>from: - Myvictory - MyVictory Yoga Studio I have tried all combinations of allocating devices
 to a studio and then logging into the virtual app but on both ipads I get the error message “Looks like there are no studios that can ...” I also uninstalled and reinstalled the app on both ipads but that didn't help either<span lang="EN-US" style="font-size:9.0pt;mso-fareast-language:EN-US"></span>
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<b>Van:</b> MyVictory Enschede &lt;[email-masked]&gt; <br>
<b>Verzonden:</b> woensdag 8 juli 2020 21:23<br>
<b>Aan:</b> Jeanine Schulenklopper &lt;[email-masked]&gt;<br>
<b>Onderwerp:</b> Re: Virtuele lessen</div>
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<div class="MsoNormal">Hey Jeanine, </div>
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<div class="MsoNormal">Er is nu een extra studio, Studio 7</div>
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<div class="MsoNormal">Wij hadden Cycling Studio en Yoga Studio en dus nu 3 zien, zie screenshot. </div>
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<div class="MsoNormal">Wij hebben nu 2 devices waarvan wij kunnen kiezen:</div>
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<div class="MsoNormal">- Myvictory</div>
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<div class="MsoNormal">- MyVictory Yoga Studio</div>
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<div class="MsoNormal">Ik heb alle combinaties geprobeerde van devices alloceren aan een studio en dan inloggen op de virtual app maar op beide ipads krijg ik de foutmelding “Looks like there are no studios that can...”</div>
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<div class="MsoNormal" style="margin-bottom:12.0pt">Ik heb de app ook verwijderd op beide ipads en opnieuw geïnstalleerd maar dat heeft ook niet geholpen </div>
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<div class="MsoNormal">Groetjes Lin</div>
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On 8 Jul 2020, at 15:17, Jeanine Schulenklopper &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Bedankt en graag gedaan.</span></div>
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<span style="mso-fareast-language:EN-US">Laten we hopen dat ie het nu doet</span><span style='font-family:"Segoe UI Emoji",sans-serif;mso-fareast-language:EN-US'>&#128521;</span>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Gr, Jeanine</span></div>
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<b>Van:</b> MyVictory Enschede &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Verzonden:</b> woensdag 8 juli 2020 15:14<br>
<b>Aan:</b> Jeanine Schulenklopper &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Onderwerp:</b> Re: Virtuele lessen</div>
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">Hey Jeanine,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">Ik ben op de club over een paar uren. Ik stuur je direct een bericht na het testen.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">Alvast bedankt voor alle moeite. Het is zeker gewaardeerd.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">Gr Lin</span></div>
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<b><span style="font-size:12.0pt;color:black">From: </span></b><span style="font-size:12.0pt;color:black">Jeanine Schulenklopper &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Date: </b>Wednesday, 8 July 2020 at 15:08<br>
<b>To: </b>MyVictory Enschede &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc: </b>Pierre Tromp &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject: </b>RE: Virtuele lessen</span>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi Linda,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Zojuist heb ik de melding ontvangen, dat het zou zijn opgelost.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Wil je proberen of je nu wel 2 studio’s ziet?</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Thnks,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Gr, Jeanine</span></div>
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<b>Van:</b> Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Verzonden:</b> dinsdag 7 juli 2020 12:06<br>
<b>Aan:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>CC:</b> Jeanine Schulenklopper &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Pierre Tromp &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Onderwerp:</b> Re: Virtuele lessen</div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Jeanin,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for your reply.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Unfortunately, I can’t change the information in the Club account, this can be done only by the Customer Experience Manager, as we are technical support for the Les Mills
 Virtual application. But I can make a request on your behalf.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi @Mehul,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Could you please look into this case and help My Victory Club add Second Studio to their account. Also, please change the account owner information for this Customer from
 Inge Verhoeven to Mariska van Engelen. The case number in Sales Force is 00157761.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>We are looking forward to hearing from you soon. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Best Regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3698" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3698</a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Tue, 7 Jul at 10:23 PM
<span class="separator">, Jeanine Schulenklopper &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;mso-fareast-language:EN-US'>Hi Olesia,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif;mso-fareast-language:EN-US'>Thanks for your answer. I don’t know if you can help us, but my colleague already made a case of this question last Friday.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif;mso-fareast-language:EN-US'>Inge Verhoeven is not working for HDD anymore, our new colleague is Marisca van Engelen. Can you change this in your system?</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif;mso-fareast-language:EN-US'>The person that is her contact, see below, has still not changed the devices from 1 to 2.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif;mso-fareast-language:EN-US'>Is there anything that you can do for us in this case? Below I typed the case number and name of the person who is our contact for
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif;mso-fareast-language:EN-US'>Thanks in advance.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif;mso-fareast-language:EN-US'><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> case number 00157761  
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Van: Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Verzonden:</b> donderdag 2 juli 2020 19:53<br>
<b>Aan:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>CC:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Jeanine Schulenklopper &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Onderwerp:</b> Re: Virtuele lessen</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​Hoi Lin,<br>
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Bedankt voor het bevestigen van je gebruikersnaam.<br>
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Ik heb uw accountgegevens gecontroleerd en zie dat er nog maar één Studio is en niet twee. Neem dan contact op met uw Customer Experience Manager (Inge Verhoeven) en hij kan een nieuwe Studio voor u toevoegen.<br>
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Nadat de studio is toegevoegd door uw Les Mills-vertegenwoordiger, downloadt u de app op uw nieuwe iPad en logt u in met uw gebruikersnaam en wachtwoord, selecteert u de gewenste studio en begint u met de installatie.<br>
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We houden dit ticket de komende 48 uur open. Laat het ons weten als u nog meer assistenten nodig heeft.<br>
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Vriendelijke groeten,<br>
Olesia<br>
Klantenservice<br>
Les Mills virtuele app</span></div>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3698" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3698</a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Fri, 3 Jul at 6:29 AM
<span class="separator">, MyVictory Enschede &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style="color:black"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>.</span></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On 2 Jul 2020, at 19:24, Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hoi Lin,<br>
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Bedankt dat u vandaag contact met ons heeft opgenomen.<br>
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Kunt u uw virtuele gebruikersnaam bevestigen: <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a>.<br>
<br>
U kunt dit rechtstreeks controleren via uw virtuele planner onder 'Instellingen'&gt; 'Clubvoorkeuren'.<br>
<br>
U kunt uw gebruikersnaam ook vinden in de virtuele app. Volg onderstaande stappen.<br>
1. Ontgrendel het hangslot rechtsboven in de app<br>
2.Navigeer naar INSTELLINGEN<br>
3. De gebruikersnaam staat links onder 'Account'<br>
<br>
We hopen snel van u te horen.<br>
<br>
Met vriendelijke groet,<br>
Olesia<br>
Klantenservice<br>
Les Mills virtuele app<br>
<br>
Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3698" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3698</a> </span></div>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3698