Subject: Re: LSM Joining Case Test - NITIN KUMAR
From: NITIN KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Jul 2020 06:29:46 -0400

| | LSM Joining Case Test

Name | NITIN KUMAR
E-mail | [email-masked]
Phone Number | (91) 7217808891
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | client is leaving in two days so , the new address is the best available option.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | good CS is where client is satisfied , Great is when issue is resolved and client doesnt need to call back. where client feels the empathy or sort of professional touch in the conversation with the agent.

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