Subject: Re: LSM Joining Case Test - Apoorv Sharma
From: Apoorv Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Jul 2020 11:37:41 -0400

| | LSM Joining Case Test

Name | Apoorv Sharma
E-mail | [email-masked]
Phone Number | (+91) 8963009007
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I have selected blurb 4 because it has the assurance in it and also have all the required details to his questions.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

In good customer service you will be meeting his/her expectations, but in great customer service you will be exceeding his/her expectations.
In good customer service you will try to help the customer in a best way, but in great customer service you will resolve the customer's query the first time he contacts for any problem.
In good customer service you will focus on resolving his/her query but in great customer service you'll focus on resolving his/her query along with focusing on the holistic experience.
In a good customer service you'll help the customer very professionally but in a great customer service you'll give a personal touch to the customer's complaint to make him/her feel relaxed and build a great bond between customer care executive and the customer.

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