Subject: RE: Warranty escalations 6th July
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: ashish <[email-masked]>
Cc: Deeksha <[email-masked]>
Date: Tue, 7 Jul 2020 14:18:00 +0000

Hi Ashish,

Here you are:
Zendesk ticket number
Replacement order number (if available)
Country
Missing information
Customer Service update
84303
              SDE000011657
Germany
Customer did not receive his product
7/1/2020  1Z609FR66866916263
83421
SFR000004805
France
Return confirmation is needed
No return order made. Ask FR if info needed
78177
EXP000002198
Lithuania
If the order shipped?
7/13/2020, will be shipped soon
82601
SNL000000925
Netherlands
Tracking #
1Z609FR66866746929
82109
SDE000009295
Germany
Tracking #
1Z609FR66866749686
80520
SNL000000855
Belgium
Tracking #
1Z609FR66866680571
85141
Germany
Is the order placed?
No record, not placed.
89093
Austria
The replacement is not received
Also no record.

From: Ashish Dabral <[email-masked]>
Sent: Monday, July 6, 2020 5:30 PM
To: Sara Aknooni (SRAK) <[email-masked]>
Cc: Deeksha <[email-masked]>
Subject: Warranty escalations 6th July

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Hello Sara,

Here are the details for Warranty's escalations.

Date
Zendesk ticket number
Replacement order number (if available)
Country
Missing information
06-Jul-20
84303
Germany
Customner did not receive his product
06-Jul-20
83421
SFR000004805
France
Need to crate Return Label
06-Jul-20
73796
SUS000007575
USA
IF the order has been shipped
06-Jul-20
78177
EXP000002198
Lithuania
IF the order has been shipped
06-Jul-20
82601
SNL000000925
Netherlands
Tracking #
06-Jul-20
82109
SDE000009295
Germany
Tracking #
06-Jul-20
84706
SAU000000406
Australia
Customer is asking for return the faulty unit
06-Jul-20
80520
SNL000000855
Belgium
Tracking #
06-Jul-20
85141
Germany
if the order has been placed
06-Jul-20
89093
Austria
Customer did not receive the replacement

Regards,
Ashish Dabral