Subject: Ticket re-opened - [#3698] Virtuele lessen
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 07 Jul 2020 13:25:56 +0000

Hi Pritish Nandi,  Ticket “#3698 – Virtuele lessen” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3698 to view the ticket.  Ticket comment    
 Hi guys 

  

 I’ve already emailed Marisca today and she has provided further information so we can get this escalated 

  

 thanks 

  

 

 

 

 

 

 

 
 
 Mehul Shah​ 

 

 
  |  

 
 
 Salesforce Support Analyst 

 

 

 

 

 
 Les Mills International 

 
 
  |  

 
 
 [email-masked] 

 

 

 

 
 www.lesmills.com/uk 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  

 

 

 

 

 

 

  

 

 

 

 

 

 

  

  

 From: Les Mills International <[email-masked]> 
 
Sent: 07 July 2020 11:06 
To: [email-masked] 
Cc: Jeanine <[email-masked]>; [email-masked]; Mehul Shah <[email-masked]> 
Subject: Re: Virtuele lessen 

 

 

 Hi Jeanin, 

 
 
 ​ 

 
 
 Thank you for your reply. 

 
 
 ​ 

 
 
 Unfortunately, I can’t change the information in the Club account, this can be done only by the Customer Experience Manager, as we are technical support for the Les Mills 
 Virtual application. But I can make a request on your behalf. 

 

   

 
 Hi @Mehul, 

 

   

 
 Could you please look into this case and help My Victory Club add Second Studio to their account. Also, please change the account owner information for this Customer from 
 Inge Verhoeven to Mariska van Engelen. The case number in Sales Force is 00157761. 

 

   

 
 We are looking forward to hearing from you soon.  

 
 
 ​ 

 
 
 Best Regards, 
Olesia 
Customer Services 
Les Mills Virtual App 
 
Ticket:  
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3698 

 

 
 On Tue, 7 Jul at 10:23 PM 
, Jeanine Schulenklopper <[email-masked]> wrote:  

 

 
 Hi Olesia, 

 

 

 
 
 Thanks for your answer. I don’t know if you can help us, but my colleague already made a case of this question last Friday. 

 

 
 Inge Verhoeven is not working for HDD anymore, our new colleague is Marisca van Engelen. Can you change this in your system? 

 

 
 The person that is her contact, see below, has still not changed the devices from 1 to 2. 

 

 
 Is there anything that you can do for us in this case? Below I typed the case number and name of the person who is our contact for 
 this casenumber. 

 

   

 

 Thanks in advance. 

 

   

 

 

 
 
 [email-masked] case number 00157761   

 

 

 

 

 Van: Les Mills International <[email-masked]> 
 
Verzonden: donderdag 2 juli 2020 19:53 
Aan: [email-masked] 
CC: [email-masked]; Jeanine Schulenklopper <[email-masked]> 
Onderwerp: Re: Virtuele lessen 

 

 

 

 
 ​Hoi Lin, 
 
Bedankt voor het bevestigen van je gebruikersnaam. 
 
Ik heb uw accountgegevens gecontroleerd en zie dat er nog maar één Studio is en niet twee. Neem dan contact op met uw Customer Experience Manager (Inge Verhoeven) en hij kan een nieuwe Studio voor u toevoegen. 
 
Nadat de studio is toegevoegd door uw Les Mills-vertegenwoordiger, downloadt u de app op uw nieuwe iPad en logt u in met uw gebruikersnaam en wachtwoord, selecteert u de gewenste studio en begint u met de installatie. 
 
We houden dit ticket de komende 48 uur open. Laat het ons weten als u nog meer assistenten nodig heeft. 
 
Vriendelijke groeten, 
Olesia 
Klantenservice 
Les Mills virtuele app 

 

 
  
Ticket:  
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3698 

 

 
 
 On Fri, 3 Jul at 6:29 AM 
, MyVictory Enschede <[email-masked]> wrote: 

 

 
 Hoi Olesia, 

 

 

 

 

 Klopt - 
[email-masked]. 

 

 Grtjes Lin 

 

 

 

 

 
 
 On 2 Jul 2020, at 19:24, Les Mills International <[email-masked]> wrote: 

 

 

 
 Hoi Lin, 
 
Bedankt dat u vandaag contact met ons heeft opgenomen. 
 
Kunt u uw virtuele gebruikersnaam bevestigen:  
[email-masked]. 
 
U kunt dit rechtstreeks controleren via uw virtuele planner onder ‘Instellingen’> ‘Clubvoorkeuren’. 
 
U kunt uw gebruikersnaam ook vinden in de virtuele app. Volg onderstaande stappen. 
1. Ontgrendel het hangslot rechtsboven in de app 
2.Navigeer naar INSTELLINGEN 
3. De gebruikersnaam staat links onder ‘Account’ 
 
We hopen snel van u te horen. 
 
Met vriendelijke groet, 
Olesia 
Klantenservice 
Les Mills virtuele app 
 
Ticket:  
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3698  

 

 

 

 

 3698:859387 

 

 

 

 
 3698:859387