Subject: Ticket re-opened - [#3712] Prattville Group Room
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 07 Jul 2020 12:55:00 +0000

Hi Pritish Nandi,  Ticket “#3712 – Prattville Group Room” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3712 to view the ticket.  Ticket comment   Club4fitness Prattville [email-masked] 

   
 On Tue, Jul 7, 2020, 7:44 AM Les Mills International <[email-masked]> wrote:  

	  
 Hi Jennifer, 
 ​  
 Thank you for reaching out to support today. We called you, but our call went unanswered. 
   
 Could you please share with us your Club name and Virtual username which would be 6 digits followed by <a href="http://lesmillsvirtual.com" target="_blank" rel="noreferrer">lesmillsvirtual.com</a> ( Example - <a href="mailto:123456lesmillsvirtual.com" target=“_blank” rel="noreferrer">[email-masked])   
 You may check it directly via your Virtual Scheduler under ‘Settings’ > ‘Club Preferences’. 
   
 The error message: “There is no studio that can be registered in your account right now” can appear only if you uninstall the application. Could you confirm that you have uninstalled the application? 
   
 We are looking forward to hearing from you. 
   
 Kind Regards, Olesia Customer Services Les Mills Virtual App  Ticket: https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3712 

On
Wed, 8 Jul at  1:10 AM
,  Jennifer Crosthwait <[email-masked]>  wrote:
               I keep getting a message that says there are no studios that can be registered to the account right now.  What do I need to do to get this fixed.  Please call Jennifer at 3342337307.   
 Thanks, 
 Jen