Subject: New Reply Received - Virtuele lessen
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 07 Jul 2020 11:07:24 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Virtuele lessen  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi Olesia,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Your the best, thnks.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">Hope that it will work asap.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">Kr, Jeanine</span></div>
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<div>Van: Les Mills International &lt;[email-masked]&gt;
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<b>Verzonden:</b> dinsdag 7 juli 2020 12:06<br>
<b>Aan:</b> [email-masked]<br>
<b>CC:</b> Jeanine Schulenklopper &lt;[email-masked]&gt;; Pierre Tromp &lt;[email-masked]&gt;; [email-masked]<br>
<b>Onderwerp:</b> Re: Virtuele lessen</div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Jeanin,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for your reply.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Unfortunately, I can’t change the information in the Club account, this can be done only by the Customer Experience Manager, as we are technical support for the Les Mills
 Virtual application. But I can make a request on your behalf.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi @Mehul,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Could you please look into this case and help My Victory Club add Second Studio to their account. Also, please change the account owner information for this Customer from
 Inge Verhoeven to Mariska van Engelen. The case number in Sales Force is 00157761.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>We are looking forward to hearing from you soon. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Best Regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3698" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3698</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Tue, 7 Jul at 10:23 PM
<span class="separator">, Jeanine Schulenklopper &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;mso-fareast-language:EN-US'>Hi Olesia,</span></div>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif;mso-fareast-language:EN-US'>Thanks for your answer. I don’t know if you can help us, but my colleague already made a case of this question last Friday.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif;mso-fareast-language:EN-US'>Inge Verhoeven is not working for HDD anymore, our new colleague is Marisca van Engelen. Can you change this in your system?</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif;mso-fareast-language:EN-US'>The person that is her contact, see below, has still not changed the devices from 1 to 2.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif;mso-fareast-language:EN-US'>Is there anything that you can do for us in this case? Below I typed the case number and name of the person who is our contact for
 this casenumber.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif;mso-fareast-language:EN-US'>Thanks in advance.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif;mso-fareast-language:EN-US'><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> case number 00157761  
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Van: Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Verzonden:</b> donderdag 2 juli 2020 19:53<br>
<b>Aan:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>CC:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Jeanine Schulenklopper &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Onderwerp:</b> Re: Virtuele lessen</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​Hoi Lin,<br>
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Bedankt voor het bevestigen van je gebruikersnaam.<br>
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Ik heb uw accountgegevens gecontroleerd en zie dat er nog maar één Studio is en niet twee. Neem dan contact op met uw Customer Experience Manager (Inge Verhoeven) en hij kan een nieuwe Studio voor u toevoegen.<br>
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Nadat de studio is toegevoegd door uw Les Mills-vertegenwoordiger, downloadt u de app op uw nieuwe iPad en logt u in met uw gebruikersnaam en wachtwoord, selecteert u de gewenste studio en begint u met de installatie.<br>
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We houden dit ticket de komende 48 uur open. Laat het ons weten als u nog meer assistenten nodig heeft.<br>
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Vriendelijke groeten,<br>
Olesia<br>
Klantenservice<br>
Les Mills virtuele app</span></div>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3698" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3698</a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Fri, 3 Jul at 6:29 AM
<span class="separator">, MyVictory Enschede &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hoi Olesia,
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Klopt -
<span style="color:black"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>.</span></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Grtjes Lin</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On 2 Jul 2020, at 19:24, Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hoi Lin,<br>
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Bedankt dat u vandaag contact met ons heeft opgenomen.<br>
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Kunt u uw virtuele gebruikersnaam bevestigen: <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a>.<br>
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U kunt dit rechtstreeks controleren via uw virtuele planner onder 'Instellingen'&gt; 'Clubvoorkeuren'.<br>
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U kunt uw gebruikersnaam ook vinden in de virtuele app. Volg onderstaande stappen.<br>
1. Ontgrendel het hangslot rechtsboven in de app<br>
2.Navigeer naar INSTELLINGEN<br>
3. De gebruikersnaam staat links onder 'Account'<br>
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We hopen snel van u te horen.<br>
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Met vriendelijke groet,<br>
Olesia<br>
Klantenservice<br>
Les Mills virtuele app<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3698" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3698</a> </span></div>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3698